Help Desk Engineer
3 weeks ago
We are currently working with a client, who are an MSP near the Ellesmere Port area, they are recruiting for a Helpdesk Engineer, who's main focus will be managing the helpdesk but is happy to occasionally go out to customer sites and support the Onsite Engineers when needed. We are looking for someone who previous experience in an MSP environment and is confident on the phone dealing with customers and also a strong technical knowledge.
Key Responsibilities:
- Manage incoming helpdesk tickets and ensure timely resolution of issues.
- Provide support to clients via phone, email, and remote access.
- Troubleshoot and resolve hardware and software issues, including TCP/IP networking, server configurations, and network security.
- Document all interactions and resolutions in our ticketing system.
- Collaborate with onsite engineers to provide additional support during customer site visits.
- Maintain strong communication with clients to keep them informed of ticket status.
- Assist in the development and maintenance of technical documentation and user guides.
Qualifications:
- Previous experience in an MSP environment is essential.
- Strong technical knowledge in TCP/IP, Cisco networking, server management, network security, VoIP and firewalls.
- Familiarity with Hyper-V and virtualisation technologies.
- Relevant IT certifications, such as CCNA and CompTIA A+, are preferred.
- Excellent communication skills and a confident phone manner.
- Ability to prioritise tasks and manage time effectively.
- A proactive approach to problem-solving and a commitment to customer satisfaction.
Benefits PDF to be sent over following submission - we look forward to your application
-
Help Desk Support Specialist
3 weeks ago
Ellesmere Port, Cheshire, United Kingdom Texcel Full timeWe are seeking a skilled Help Desk Engineer to join our team at Texcel. As a Help Desk Engineer, you will be responsible for managing incoming helpdesk tickets and ensuring timely resolution of issues. You will provide support to clients via phone, email, and remote access, and troubleshoot and resolve hardware and software issues.Key Responsibilities:Manage...
-
Help Desk Engineer
3 weeks ago
Ellesmere Port, Cheshire, United Kingdom Texcel Full time €37,000We are currently working with a client, who are an MSP near the Ellesmere Port area, they are recruiting for a Helpdesk Engineer, who's main focus will be managing the helpdesk but is happy to occasionally go out to customer sites and support the Onsite Engineers when needed. We are looking for someone who previous experience in an MSP environment and...
-
Help Desk Engineer
3 weeks ago
Ellesmere Port, Cheshire, United Kingdom Texcel Full time €37,000We are currently working with a client, who are an MSP near the Ellesmere Port area, they are recruiting for a Helpdesk Engineer, who's main focus will be managing the helpdesk but is happy to occasionally go out to customer sites and support the Onsite Engineers when needed. We are looking for someone who previous experience in an MSP environment and...
-
Help Desk Engineer
3 weeks ago
Ellesmere Port, United Kingdom Texcel Full timeWe are currently working with a client, who are an MSP near the Ellesmere Port area, they are recruiting for a Helpdesk Engineer, who's main focus will be managing the helpdesk but is happy to occasionally go out to customer sites and support the Onsite Engineers when needed. We are looking for someone who previous experience in an MSP environment and is...
-
Help Desk Engineer
3 weeks ago
Ellesmere Port, United Kingdom Texcel Full timeWe are currently working with a client, who are an MSP near the Ellesmere Port area, they are recruiting for a Helpdesk Engineer, who's main focus will be managing the helpdesk but is happy to occasionally go out to customer sites and support the Onsite Engineers when needed. We are looking for someone who previous experience in an MSP environment and is...
-
Help Desk Engineer
3 weeks ago
Ellesmere Port, United Kingdom Texcel Full timeWe are currently working with a client, who are an MSP near the Ellesmere Port area, they are recruiting for a Helpdesk Engineer, who's main focus will be managing the helpdesk but is happy to occasionally go out to customer sites and support the Onsite Engineers when needed. We are looking for someone who previous experience in an MSP environment and is...
-
Help Desk Engineer
3 weeks ago
Ellesmere Port, United Kingdom Texcel Full timeWe are currently working with a client, who are an MSP near the Ellesmere Port area, they are recruiting for a Helpdesk Engineer, who's main focus will be managing the helpdesk but is happy to occasionally go out to customer sites and support the Onsite Engineers when needed. We are looking for someone who previous experience in an MSP environment and is...
-
Help Desk Engineer
3 weeks ago
Ellesmere Port, United Kingdom Texcel Full timeWe are currently working with a client, who are an MSP near the Ellesmere Port area, they are recruiting for a Helpdesk Engineer, who's main focus will be managing the helpdesk but is happy to occasionally go out to customer sites and support the Onsite Engineers when needed. We are looking for someone who previous experience in an MSP environment and is...
-
Help Desk Engineer
4 weeks ago
Ellesmere Port Town, United Kingdom CV-Library Full timeWe are currently working with a client, who are an MSP near the Ellesmere Port area, they are recruiting for a Helpdesk Engineer, who's main focus will be managing the helpdesk but is happy to occasionally go out to customer sites and support the Onsite Engineers when needed. We are looking for someone who previous experience in an MSP environment and is...
-
Help Desk Engineer
1 week ago
Ellesmere Port Town, United Kingdom Texcel Consulting Full timeWe are currently working with a client, who are an MSP near the Ellesmere Port area, they are recruiting for a Helpdesk Engineer, who's main focus will be managing the helpdesk but is happy to occasionally go out to customer sites and support the Onsite Engineers when needed. We are looking for someone who previous experience in an MSP environment and is...
-
Help Desk Support
5 months ago
Ellesmere Port, United Kingdom 3R Consulting Full time**Helpdesk Support (First Line)** **Salary**:Up to £27,000 **Hours of Work**:Monday - Friday **Shift Pattern**:08:00 - 16:30, 09:00 - 17:30, 10:30 - 19:00 **Benefits**:Social Events, Enhanced Annual Leave, Enhanced Pension Contribution and many more Based in Ellesmere Port, my client is looking for an experienced First Line Helpdesk Support colleague...
-
Help Desk Support Specialist
3 weeks ago
Ellesmere Port, Cheshire, United Kingdom Texcel Full timeWe are currently working with a client, who is an MSP near the Ellesmere Port area, they are recruiting for a Helpdesk Engineer, who's main focus will be managing the helpdesk but is happy to occasionally go out to customer sites and support the Onsite Engineers when needed. We are looking for someone who has previous experience in an MSP environment and is...
-
Help Desk Support Specialist
3 weeks ago
Ellesmere Port, Cheshire, United Kingdom Texcel Consulting Full timeWe are currently working with a client, who is an MSP near the Ellesmere Port area, they are recruiting for a Helpdesk Engineer, who's main focus will be managing the helpdesk but is happy to occasionally go out to customer sites and support the Onsite Engineers when needed. We are looking for someone who has previous experience in an MSP environment and is...
-
Help Desk Support Specialist
2 weeks ago
Ellesmere Port, Cheshire, United Kingdom Texcel Full timeWe are currently working with a client, who are an MSP near the Ellesmere Port area, they are recruiting for a Helpdesk Engineer, who's main focus will be managing the helpdesk but is happy to occasionally go out to customer sites and support the Onsite Engineers when needed. We are looking for someone who previous experience in an MSP environment and is...
-
IT Deskside Engineer
3 weeks ago
Ellesmere Port, Cheshire, United Kingdom Zensar Technologies Full timeAs IT Deskside engineer, you will be responsible to provide provides infrastructural support to the staff of clients by responding to all incoming service requests for PCs/laptops. The individual will support, install, and fix PCs, laptops, printers, scanners, mobile devices, and other computer assets in an organization in an effective and timely manner as...
-
IT Deskside Engineer
3 weeks ago
Ellesmere Port, Cheshire, United Kingdom Zensar Technologies Full timeAs IT Deskside engineer, you will be responsible to provide provides infrastructural support to the staff of clients by responding to all incoming service requests for PCs/laptops. The individual will support, install, and fix PCs, laptops, printers, scanners, mobile devices, and other computer assets in an organization in an effective and timely manner as...
-
Support Desk Co-ordinator
14 hours ago
Runcorn, Cheshire, United Kingdom ODIN RECRUITMENT GROUP LIMITED Full time €26,500ODIN Recruitment are current looking for an experience Support Desk Co-ordinator, for a permanent position based in Runcorn. As a Support Desk Co-Ordinator this position reports to the support desk manager being responsible effective allocation and management of incidents to field engineers, including the efficient use of logistical and field engineer...
-
1st Line IT Support Service Desk Engineer
1 month ago
Warrington, Cheshire, United Kingdom IDT Support Solutions Ltd Full time €24,000 - €26,000Job Title: 1st Line Service Desk Engineer Location: IDT Support Solutions, currently Newton Le Willows, but imminent move to Birchwood. Experience Required: Minimum 2 years in a Managed Services environment About Us: IDT is a dynamic and innovative company dedicated to providing top-notch IT support and services. We pride ourselves on our...
-
1st Line IT Support Service Desk Engineer
1 month ago
Warrington, Cheshire, United Kingdom IDT Support Solutions Ltd Full time €24,000 - €26,000Job Title: 1st Line Service Desk Engineer Location: IDT Support Solutions, currently Newton Le Willows, but imminent move to Birchwood. Experience Required: Minimum 2 years in a Managed Services environment About Us: IDT is a dynamic and innovative company dedicated to providing top-notch IT support and services. We pride ourselves on our...
-
Account Desk Manager
3 weeks ago
Port Glasgow, United Kingdom CV-Library Full timeAccount Desk Manager Join a rapidly growing, technology-driven security company specializing in solutions for temporary and remote sites, with top clients in construction, rail, and civil engineering sectors. This position offers an exciting opportunity to lead a high-performing service desk team, ensuring top-tier customer service and achieving sales...