Collections Associate

3 weeks ago

Trowbridge Wiltshire, United Kingdom Everyday Loans Full time

Do you see yourself having a career in Finance? Everyday Loans are currently recruiting for Collections Associates. Everyday Loans is an established market leader in consumer finance with over 15 years of successful history. You will be provided with full training and development to give you every opportunity for success.

The ideal candidate will be an effective communicator, a team player and someone who has no issues building rapport; As a Collections Associate, you will be responsible for the collection of customer debt in arrears in line with regulatory and Everyday Lending policies.

Should be a team player, sharing best practise across the team to deliver improved performance or customer outcomes.

* Work within agreed policies and procedures, and will receive quality assurance checks each month with feedback provided on how they can improve performance and/or quality and customer outcomes.

* Process immediate and future payments, complete income and expenditure assessments where required, agree arrangements and will refer to the Financial Difficulties/Vulnerable team should a customer require a none standard/out of policy Treating Customers Fairly arrangement.

* Successful applicants will be provided with comprehensive training in the form of our company induction, delivered to you in your branch. Salary is competitive alongside a quarterly bonus scheme. Quarterly Branch Bonus scheme

* Private Healthcare for you and your partner

* Life Insurance

* Excellent company pension 3% employee to 8% employer contribution

* 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed)

* Health MOT's

* Cycle to Work vouchers

* Taste discount cards

* 3 extra days holiday for charity work

Everyday Loans has an active Employee Forum, dedicated Mental Health First Aiders, Social and Charity Committees, and is also a proud foundation partner with Mindset magazine - the UK's leading mainstream magazine dedicated to the health of the mind, supporting our dedication to supporting healthy minds and mental health in the workplace.

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