Collections Associate

4 weeks ago

Trowbridge Wiltshire, United Kingdom Everyday Loans Full time

Are you looking for a fresh start? Do you see yourself having a career in Finance? We may have the role for you Everyday Loans are currently recruiting for Collections Associates. Everyday Loans is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender in both 2020 & 2021, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo. If you have great people skills and are looking for a new and exciting challenge, we would love to hear from you You will be provided with full training and development to give you every opportunity for success. The ideal candidate will be an effective communicator, a team player and someone who has no issues building rapport; as they will be providing positive customer outcomes and supporting our customers throughout the process of their loan repayments. The Role: As a Collections Associate, you will be responsible for the collection of customer debt in arrears in line with regulatory and Everyday Lending policies. You will work closely with customers to understand the reason for arrears, explore individual circumstances and make sure that a fair solution is implemented. Key Objectives:

  • Meet individual and team targets each month.
  • Should be a team player, sharing best practise across the team to deliver improved performance or customer outcomes.
  • Work within agreed policies and procedures, and will receive quality assurance checks each month with feedback provided on how they can improve performance and/or quality and customer outcomes.
  • Process immediate and future payments, complete income and expenditure assessments where required, agree arrangements and will refer to the Financial Difficulties/Vulnerable team should a customer require a none standard/out of policy Treating Customers Fairly arrangement.
  • To summarise to the customer the agreed arrangement, next steps, and future consequences of none payment.
Rewards Successful applicants will be provided with comprehensive training in the form of our company induction, delivered to you in your branch. Salary is competitive alongside a quarterly bonus scheme. This is supported by an extensive range of benefits:
  • Quarterly Branch Bonus scheme
  • Private Healthcare for you and your partner
  • Life Insurance
  • Excellent company pension 3% employee to 8% employer contribution
  • 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed)
  • Health MOT's
  • Cycle to Work vouchers
  • Taste discount cards
  • Techsave scheme
  • 3 extra days holiday for charity work
At Everyday Loans employee satisfaction is key and we are committed to being a great place to work. Everyday Loans has an active Employee Forum, dedicated Mental Health First Aiders, Social and Charity Committees, and is also a proud foundation partner with Mindset magazine - the UK's leading mainstream magazine dedicated to the health of the mind, supporting our dedication to supporting healthy minds and mental health in the workplace. While we make every effort to respond to all applications, due to volume received this may not always be possible. If you have not had a response within 14 days, please be advised you have been unsuccessful on this occasion

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