Health Data Quality Clerk

3 weeks ago


Nuneaton Warwickshire, United Kingdom NHS Full time

Job Title -Outpatient Administration Clerk - Call Centre
Permanent
We have an exciting opportunity to join our Outpatients Administration team on a part time permanent basis.
3x part time posts; Working week after training period will be as follows
All posts will be allocated a Saturday morning shift on a rota basis with time back during the week
You will be working across our Outpatient administration areas.
please check your account regularly including your Junk and SPAM areas.
To provide a specialised, comprehensive and confidential administration service, working primarily in the Patient Call Center in accordance with Departmental, Trust and National standards, policies and procedures. Here at George Eliot our vision to ' excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. E ffective Open Communication
e x cellence and safety in everything we do
L ocal health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, on-site discounted gym, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking
Deal with all telephone calls relating to the outpatient appointment and booking system, ensuring all calls are dealt with in a polite, pleasant and professional manner.
Book all new, follow-up and elective appointments according to the Patient Access policy ensuring that all appointments are made using direct booking systems and within waiting time targets.
Record patients on the Lorenzo system according to data quality standards and the Patient Access Policy.
This will require undertaking any project work as directed including obtaining information using current systems and share ideas for potential service improvement.
To assist with the implementation and maintain an efficient office management system/procedures to enable the Department to optimise their standards of service.
This will require undertaking appropriate staff training and development as required, providing cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required.
Contacting patients for short notice appointments aiding clinic utilisation
Contacting patients to inform them of short notice clinic cancellations / reschedules
Greet patients check and update personnel details if necessary on Lorenzo and attend into relevant clinic.
To prepare all necessary documentation and/or paperwork for clinics
To telephone patients at short notice to fill empty clinic slots
Works flexibly on a rota basis to cover Outpatient reception and Orthotics areas as required.
To ensure that Consultants are aware of any patients who DNAd clinic appointment and undertake action as required.
1 year's general office experience
~ previous experience in a healthcare setting and reception skills

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