Customer Liaison manager
1 month ago
Hays are looking for a Customer Liaison Manager for a claims management company based in the Northampton. 38.5 p/wk, Monday to Friday and one in 4 Saturdays (8.30- 12.30) Claims Management or Insracne preferred Ensuring that all customer complaints are thoroughly and fairly investigated within agreed service standards, you will ensure complaints are effectively managed, working with other teams to turn insight into action where necessary. Development and implementation of a framework for effective complaint management. Implementation and delivery of complaints strategies and policies across the business. Ensuring that all departmental communication is of the highest standard, with the correct choice of communication channel. Reviewing and improving templates and ensuring staff are fully trained and competent to perform their duties. Ensuring the team are 'asking the right questions, in the right way, to get the right answer professionally' to resolve complaints efficiently and effectively. Ensuring that customer service guidelines are embedded throughout the organisation in conjunction with departmental managers and with clients/customers. Identifying, through continuous improvement and customer feedback, potential company training requirements and making recommendations to improve customer service and assist in the reduction of repeat failures. Acting as a point of escalation for complaint handling decisions outside the standard process. Ensuring that departmental complaint activity is undertaken within client, internal and regulatory timescales. Carrying out root cause analysis of complaints and customer feedback and making recommendations for process improvement across the organisation. Generating departmental reports and analyse KPIs for performance improvement. Always promoting data security in and outside business, with strict adherence to DPA, GDPR and information security standards. Managing responses to Subject Access Requests (SAR) in line with regulatory requirements. Developing, improving and maintaining open and productive relationships with internal/external customers. Undertaking regular meetings with stakeholders focusing and supporting the day-day pressures of the department. Managing, developing, and motivating the customer liaison team to ensure performance, conduct, training and HR requirements are managed accordingly. Operating as part of the management team, working to improve service provision, departmental infrastructure, resources, systems, standards, and processes across the organisation. Completing duties as required from time to time by the Senior Management Team and Directors. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
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Customer Liaison manager
1 month ago
Wellingborough, Northamptonshire, United Kingdom Northampton Business Directory Full timeHays are looking for a Customer Liaison Manager for a claims management company based in the Northampton. 38.5 p/wk, Monday to Friday and one in 4 Saturdays (8.30- 12.30) Claims Management or Insracne preferred Ensuring that all customer complaints are thoroughly and fairly investigated within agreed service standards, you will ensure complaints are...
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Customer Liaison Manager
3 days ago
Wellingborough, Northamptonshire, United Kingdom Vizion Network Ltd. Full timeAs our Customer Liaison (complaints and compliments) Manager, you will - Develop and implement a framework for effective complaint management, investigation, root cause analysis and learning lessons from service issues. Manage the development of, and be responsible for the implementation and delivery of complaints strategies and policies across the...
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Customer Liaison manager
1 month ago
Wellingborough, United Kingdom Hays Technology Full timeHays are looking for a Customer Liaison Manager for a claims management company based in the Northampton. 38.5 p/wk, Monday to Friday and one in 4 Saturdays (8.30- 12.30) Claims Management or Insracne preferred Ensuring that all customer complaints are thoroughly and fairly investigated within agreed service standards, you will ensure complaints are...
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Customer Liaison manager
1 month ago
Wellingborough, United Kingdom Hays Technology Full timeHays are looking for a Customer Liaison Manager for a claims management company based in the Northampton.38.5 p/wk, Monday to Friday and one in 4 Saturdays (8.30- 12.30) Claims Management or Insracne preferredEnsuring that all customer complaints are thoroughly and fairly investigated within agreed service standards, you will ensure complaints are...
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Customer Liaison manager
2 weeks ago
Wellingborough, United Kingdom Hays Specialist Recruitment Limited Full timeHays are looking for a Customer Liaison Manager for a claims management company based in the Northampton.38.5 p/wk, Monday to Friday and one in 4 Saturdays (8.30- 12.30) Claims Management or Insracne preferred Ensuring that all customer complaints are thoroughly and fairly investigated within agreed service standards, you will ensure complaints are...
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Customer Liaison manager
1 month ago
Northamptonshire, United Kingdom Hays Full timeHays are looking for a Customer Liaison Manager for a claims management company based in the Northampton.38.5 p/wk, Monday to Friday and one in 4 Saturdays (8.30- 12.30) Claims Management or Insracne preferredEnsuring that all customer complaints are thoroughly and fairly investigated within agreed service standards, you will ensure complaints are...
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Customer Liaison Officer
1 week ago
Wellingborough, United Kingdom Adecco Full time**Do you have experience of complaint handling? Do you enjoy problem solving? Is so this could be the role for you!** We are looking for a Customer Liaison Officer to work as part of the Customer Liaison Team to deliver the highest possible standards of customer service, with the ability to follow individual brand/client's requirements and directives,...
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Customer Liaison Officer
4 days ago
Wellingborough, United Kingdom Vizion Network Limited Full time**Wellingborough** **£23,998 per annum** **Purpose** The Administration and resolution of Expressions of Dissatisfaction resulting from motor claims relating to vehicle accidental damage. Working as part of the Customer Liaison Team to deliver the highest possible standards of customer service, with the ability to follow individual brand/client's...
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Customer Service Manager
3 days ago
Wellingborough, Northamptonshire, United Kingdom Vizion Network Limited Full timeAs our Customer Liaison (complaints and compliments) Manager, you will - Develop and implement a framework for effective complaint management, investigation, root cause analysis and learning lessons from service issues. Manage the development of, and be responsible for the implementation and delivery of complaints strategies and policies across the...
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Customer Service Executive Temp to Perm
1 month ago
Wellingborough, Northamptonshire, United Kingdom Hays Technology Full timeHays are looking for a Customer Liaison Manager for a claims management company based in the Northampton. 5 p/wk, Monday to Friday and one in 4 Saturdays (8.Claims Management or Insracne preferred Ensuring that all customer complaints are thoroughly and fairly investigated within agreed service standards, you will ensure complaints are effectively managed,...
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Liaison Officer
3 weeks ago
Northampton, Northamptonshire, United Kingdom The Recruitment Lab Full timeLiaison Officer Our client works and supports military personnel across the globe. Relocations, temporary deployments…with or without family, children and pets produce a multitude of problems and issues. As a liaison officer you will be responsible for preparing and supporting military personnel and their family in their transition. You will need...
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Customer Coordinator
5 days ago
Wellingborough, Northamptonshire, United Kingdom Pertemps Full timeOur client in Northamptonshire is looking for a Customer Coordinator to join their team.£24k - £26k7.30am-4.30pm / 8.30am-5.30pmMain Responsibilities:-Operate and maintain a spreadsheet recording all plant movements.-Deal with all telephone enquiries from customers and colleagues, raising the contract on Smart Office quoting a valid order number and...
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National Account Manager
3 days ago
Wellingborough, Northamptonshire, United Kingdom Vizion Network Ltd. Full timeRemote (with travel to business sites as required) Purpose An exciting opportunity to join an innovative, market-leading accident management and technology company. Highly competitive package. You will be the primary interface between our customers and the business with full accountability for account performance. Internal stakeholders will also be...
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Head of Facilities Management
2 weeks ago
Wellingborough, Northamptonshire, United Kingdom Candidate Source Limited Full timeHEAD OF FACILITIES MANAGEMENT Based at HMP Five Wells, Wellingborough, NN8 2NG Full Time, £59,120 per annum Benefits: Company Pension, free on-site parking, on-site canteen, ongoing training and development and access to High Street Shop discounts. Rarely does an opportunity to make your mark and further your Facilities Management career come up like this...
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Head of Facilities Management
2 weeks ago
Wellingborough, Northamptonshire, United Kingdom Candidate Source Limited Full timeHEAD OF FACILITIES MANAGEMENT Based at HMP Five Wells, Wellingborough, NN8 2NG Full Time, £59,120 per annum Benefits: Company Pension, free on-site parking, on-site canteen, ongoing training and development and access to High Street Shop discounts. Rarely does an opportunity to make your mark and further your Facilities Management career come up like this...
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Customer Service Advisor
2 days ago
Wellingborough, Northamptonshire, United Kingdom The One Group Full time €24,000The One Group has had the pleasure of working this client for years placing countless people into a business that prides themselves for offering their employees a great array of training opportunities, progression and a fun environment to work in. The feedback has been consistent with every person spoken to in this business, its like working in a family,...
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Head of Facilities Management
2 weeks ago
Wellingborough, Northamptonshire, United Kingdom Candidate Source Limited Full timeHEAD OF FACILITIES MANAGEMENT Based at HMP Five Wells, Wellingborough, NN8 2NG Full Time, £59,120 per annum Benefits: Company Pension, free on-site parking, on-site canteen, ongoing training and development and access to High Street Shop discounts. Rarely does an opportunity to make your mark and further your Facilities Management career come up...
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Head of Facilities Management
2 weeks ago
Wellingborough, Northamptonshire, United Kingdom G4S Business Unit:US Youth Services Full timeRole Responsibility: HEAD OF FACILITIES MANAGEMENT Based at HMP Five Wells, Wellingborough, NN8 2NG Full Time, £59,120 per annum Benefits: Company Pension, free on-site parking, on-site canteen, ongoing training and development and access to High Street Shop discounts. Rarely does an opportunity to make your mark and further your Facilities...
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Finance Operations Clerk
1 month ago
Wellingborough, Northamptonshire, United Kingdom Northampton Business Directory Full timeWe have an exciting opportunity for a Finance Operations Clerk to join the team of Northamptonshire Police Fire and Rescue at their offices in Wellingborough Northamptonshire. This role is a temporary ongoing and you will be working Monday to Friday 9am to 5pm. We are looking for candidates with A good knowledge of the accounts payable and accounts...
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Customer Service Assistant
4 days ago
Wellingborough, Northamptonshire, United Kingdom Northampton Business Directory Full timeAre you based in the Wellingborough area? Do you have a passion for working with people and enjoy a fast-paced and varied role? Do you have a valid, manual UK driving license? Jewson Partnership Solutions (JPS) specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities...