Customer Service Executive Temp to Perm

3 weeks ago


Wellingborough Northamptonshire, United Kingdom Hays Technology Full time

Hays are looking for a Customer Liaison Manager for a claims management company based in the Northampton.
5 p/wk, Monday to Friday and one in 4 Saturdays (8.Claims Management or Insracne preferred

Ensuring that all customer complaints are thoroughly and fairly investigated within agreed service standards, you will ensure complaints are effectively managed, working with other teams to turn insight into action where necessary.
Development and implementation of a framework for effective complaint management.
Implementation and delivery of complaints strategies and policies across the business.
Ensuring the team are 'asking the right questions, in the right way, to get the right answer professionally' to resolve complaints efficiently and effectively.
Ensuring that customer service guidelines are embedded throughout the organisation in conjunction with departmental managers and with clients/customers.
Identifying, through continuous improvement and customer feedback, potential company training requirements and making recommendations to improve customer service and assist in the reduction of repeat failures.
Acting as a point of escalation for complaint handling decisions outside the standard process.
Ensuring that departmental complaint activity is undertaken within client, internal and regulatory timescales.
Carrying out root cause analysis of complaints and customer feedback and making recommendations for process improvement across the organisation.
Generating departmental reports and analyse KPIs for performance improvement.
Always promoting data security in and outside business, with strict adherence to DPA, GDPR and information security standards.
Managing responses to Subject Access Requests (SAR) in line with regulatory requirements.
Undertaking regular meetings with stakeholders focusing and supporting the day-day pressures of the department.
Managing, developing, and motivating the customer liaison team to ensure performance, conduct, training and HR requirements are managed accordingly.
Operating as part of the management team, working to improve service provision, departmental infrastructure, resources, systems, standards, and processes across the organisation.
Completing duties as required from time to time by the Senior Management Team and Directors.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)



  • Daventry, Northamptonshire, United Kingdom SolviT Recruitment Ltd Full time

    Inbound Customer Service Agents Apply online only) 4 on - 4 off so there will be weekend work due to the way 4 on - 4 off works. Full Time - Temp 2 Perm We are looking for 2 x experienced inbound customer service agents to work with a small, outsourced call centre in the Daventry area. This is a role working with a small but busy, vibrant, and faced...


  • Kettering, Northamptonshire, United Kingdom Interaction - Kettering Full time

    Job Title: Shoe Production Operatives Hours: Full Time - temp to perm Our client is looking for Production Operatives to work within the shoe manufacturing environment. The roles will suit candidates with manufacturing skills, and someone with experience of leather cutting on a CAD table would possibly be of interest. In-house training can be given...


  • Braunston, Northamptonshire, United Kingdom Personnel Solutions (Midlands) Ltd Full time

    I am recruiting for a Customer Service Agent on a temp to perm basis. This is a fast paced environment therefore candidates must be able to work in a busy environment and think on their feet. You will need to be a confident communicator as you will be answering calls to customers and calling them back regarding deliveries. Candidates will deal with same...

  • Customer Service Asst

    4 weeks ago


    Wellingborough, Northamptonshire, United Kingdom Adecco Full time

    Job Title: Part-Time Catering Assistant (Immediate Start) Salary: £12 per hour Hours: Monday to Wednesday, 7 AM - 1 PM Type: Temporary, Ongoing We are currently seeking a proactive and enthusiastic Catering Assistant to join our dynamic team on a part-time, temporary basis. If you thrive in a fast-paced environment and have a passion for...

  • QTS Wellingborough

    2 weeks ago


    Wellingborough, Northamptonshire, United Kingdom Aspire People Full time

    Are you a dedicated and passionate Qualified Teacher (QTS) looking for flexible teaching opportunities in Wellingborough, Northamptonshire? We have fantastic roles available for experienced educators like you to join dynamic primary schools across both KS1 and KS2. Qualified Primary Teacher (QTS) Daily Supply, Long Term Supply, Temp to Perm roles...

  • CNC Operator

    2 weeks ago


    Wellingborough, Northamptonshire, United Kingdom Proactive Global Full time

    Proactive are currently recruiting for CNC Operator to work for a manufacturing company based in Wellingborough Machine parts using manual and CNC machines. * Support engineering and production with any changes to machine build. * CNC and manual machining knowledge and 3-5 years’ experience. * Knowledge of working with Prototract, SLX, Siemens,...

  • CNC Turner Setter

    6 days ago


    Wellingborough, Northamptonshire, United Kingdom Northampton Business Directory Full time

    Proactive are currently recruiting for CNC Operator/ Turner to work for a manufacturing company based in Wellingborough Machine parts using manual and CNC machines. Support engineering and production with any changes to machine build. CNC and manual machining knowledge and 3-5 years’ experience. Knowledge of working with Prototract, SLX,...


  • Daventry, Northamptonshire, United Kingdom Hyered Full time

    30 - 32k + bonus 5 days onsite A global tech giant have an exciting newly created role for a Customer Services Executive to join their team. Offering an immediate start, excellent benefits and bonus package this is a role not to be missed. This international business are market leaders and require an ambitious customer services professional to be...


  • Daventry, Northamptonshire, United Kingdom Hyered Full time

    30 - 32k + bonus 5 days onsite A global tech giant have an exciting newly created role for a Customer Services Executive to join their team. Offering an immediate start, excellent benefits and bonus package this is a role not to be missed. This international business are market leaders and require an ambitious customer services professional to be...


  • Daventry, Northamptonshire, United Kingdom Hyered Full time

    Job Description 30 - 32k + bonus 5 days onsite A global tech giant have an exciting newly created role for a Customer Services Executive to join their team. Offering an immediate start, excellent benefits and bonus package this is a role not to be missed. This international business are market leaders and require an ambitious customer services professional...


  • Braunston, Northamptonshire, United Kingdom Personnel Solutions (Midlands) Ltd Full time

    I am recruiting for a Customer Service Agent on a temp to perm basis. Candidates must be computer literate with all Microsoft Packages including Excel. The successful candidate will ideally have experience in a similar role where you are talking to customers over the phone and on emails such as a call centre. Hours are Monday- Friday 9am- 5.30pm. My...


  • Wellingborough, Northamptonshire, United Kingdom Aspire People Full time

    Food Technology Teacher - Permanent Position - Wellingborough - September 2024 Perhaps you are passionate about providing engaging and encouraging lessons to secondary school students? Do you thrive on inspiring young minds to explore the world of food technology? This brilliant secondary school is seeking a dynamic and dedicated Food Technology Teacher...

  • Accounts Receivable

    4 days ago


    Daventry, Northamptonshire, United Kingdom New Appointments Group Full time

    We are looking for an Accounts Assistant on a temporary basis until December 2024 with a possible extension. This is a hybrid role working two days in the Daventry office and the rest from home. This role is Monday to Friday. There is an option to work more hours Monday to Thursday to finish around 2pm on a Friday! Our client who is a leading...


  • Crick, Northamptonshire, United Kingdom Interaction Recruitment Full time

    Full Time – Permanent Hours: Monday to Friday 9am to 5.Professional Office Culture, 32 Days Annual Leave Entitlement Incl Bank Holidays, plus fantastic career prospects They pride themselves in providing a high level of exceptional service to their clients and has a brand reputation of second to none. Due to further growth plans, they are seeking...

  • Service Delivery Lead

    2 weeks ago


    Wellingborough, Northamptonshire, United Kingdom Pulse Temp Nursing Full time

    Pulse Nursing Agency are proud to be working with one of our Research clients on a fantastic project based in Wellingborough. Our client are running a project aimed at carrying out blood tests in the community, starting ASAP. We are looking for Band 5 Registered Nurses to work as part of a project team of 20 healthcare professionals who will work together...


  • Wellingborough, Northamptonshire, United Kingdom Rise Executive Search & Recruitment Ltd Full time

    Internal Technical Sales Support Engineer/Product Support Engineers Control & Automation £24K - £34K negotiable depending upon experience + benefits. Our Client has a requirement for an office based internal technical support engineer for industrial electrical components, you will require experience and understanding of Electrical Control & Automation...

  • IT Support

    3 weeks ago


    Wellingborough, Northamptonshire, United Kingdom Rise Executive Search & Recruitment Ltd Full time

    Internal Technical Sales Support Engineer/Product Support Engineers Control & Automation £24K - £34K negotiable depending upon experience + benefits. Our Client has a requirement for an office based internal technical support engineer for industrial electrical components, you will require experience and understanding of Electrical Control & Automation...


  • Wellingborough, United Kingdom Weatherbys Full time

    **ES Customer Service Advisor/Administrator** **Salary: Circa £21k pa (DOE)** Weatherbys has been a family run business since 1770 carrying forward the reputation of being an exciting place to work and grow. We appreciate and value all our employees and strive to ensure everyone is provided with the opportunity to develop and play an active role in...


  • Wellingborough, United Kingdom Weatherbys Full time

    **ES Customer Service Advisor/Administrator** **Salary: Circa £21k pa (DOE)** Weatherbys has been a family run business since 1770 carrying forward the reputation of being an exciting place to work and grow. We appreciate and value all our employees and strive to ensure everyone is provided with the opportunity to develop and play an active role in...


  • Wellingborough, United Kingdom Weatherbys Full time

    **Fulfilment and Customer Service Assistant** **Key Responsibilities**: - Assisting with the daily fulfilment of Weatherbys and third-party products and services through the administration and dispatch of letters, bespoke mailshots, and publications to agreed timeframes. - To assist with the daily running of the post room and Goods in services. - Hand...