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Contract Manager
3 months ago
Contract Manager - Sales & Commercial
Permanent
Theale/Hybrid- 3 days per week onsite
We are looking for a Contract Manager for a telecom infrastructure provider. The Contract Manager plays a critical role in our Sales & Commercial Team. The main purpose of the role is to deliver the successful execution and management of our power as a Service (PaaS), Infrastructure as a Service (IaaS), and Coverage as a Service (CaaS) contracts ensuring customer satisfaction, service level agreement (SLA) adherence, and revenue generation.
Responsibilities of the Commercial Contract Manager include:
- Oversee a portfolio of active contracts for PaaS, IaaS, and CaaS solutions.
- Evaluate contract proposals and provide strategic recommendations.
- Ensure all deliverable meet agreed time-lines and specifications.
- Monitor contract performance against SLAs, managing and mitigating risks.
- Amend and renew contracts in compliance with company policies and legal requirements.
- Resolve disputes and implement strategies to optimise contract life-cycle management.
- Build strong relationships with key decision-makers.
- Collaborate with internal teams, including technical experts and New Business Managers.
- Facilitate effective communication among all parties involved in contract execution.
- Provide strategic guidance to senior leaders and customer stakeholders.
- Maintain accurate contract documentation and record-keeping.
- Prepare regular reports on contract performance, revenue, and customer satisfaction.
- Conduct audits and assessments to ensure continuous improvement.
- Analyse contract data to identify trends and opportunities for improvement.
- Ensure all contracts comply with relevant laws and regulations.
- Identify and mitigate potential risks associated with contracts.
- Monitor contract performance and compliance, managing issues proactively.
- Support regulatory compliance, health and safety, environmental, business continuity, and information security arrangements.
The successful Contract Manager will have:
- 3-5 years in contract management, preferably in telecommunications or technology.
- Proficient in contract management methodologies and best practices.
- Strong understanding of the mobile infrastructure landscape.
- Education & Skills
- Excellent communication, presentation, and negotiation skills.
- Ability to build strong relationships and manage customer expectations.
- Highly analytical and data-driven approach.
- Self-motivated, results-oriented, and able to work independently.
- Proficient in Microsoft Office Suite and Microsoft Dynamics CRM is a plus.
