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Contract Manager, long term contract, hybrid working

2 months ago

Reading Berkshire, United Kingdom Project People Full time

Service Delivery Manager- Supplier contracts
Permanent
Reading/Hybrid- 2-3 days per week onsite

The Service Delivery Manager will ensure that maximum business benefits are realised from the services procured via a multi-disciplinary outsourced contract with one of longest standing and most imbedded suppliers. The role will attend all operational performance meetings to ensure that contract management / supplier fundamentals are met including but not limited to associated on-boarding, payment term tracking, supplier checks, delivery of services procured, ongoing continuous improvement, synergy creation, and delivery of holistic additional benefits of the contract, partnership, and long-standing relationships. The role will need to review quality management, process improvement /project management, analysis, and presentation of data to assist high level reporting to the business. Further analysis of data and outsourced reporting will enable Company to formulate and make strategic decisions and review and monitor trends and behaviors across the contract and various disciplines including Finance, Site Access, General Practice Estates and Dispute Resolution etc.

The role is as much about driving positive relationships and improved ways of working as it is about contractual management, T&Cs, and growing and developing the partnership whilst maintaining the highest possible service levels and performance.

This may involve modification or change of the contract as needed

To provide a trusted interface with other areas of the business including Acquisition, Operations, Property, Legal and Finance to support seamless commercial and operational management of the estate.
To proactively manage our partners and support them in providing the governance, tools and insight required to align market positioning, brand imagine and favourable / well informed commercial decision making.
To be a senior point of contact and escalation for colleagues and stakeholders who benefit from services procured under this contract, managing expectations and alignment, ensuring contracts are current and correct delivering value for money for the business.
Attend all supplier monthly, quarterly and annual contract meetings
Consult with both internal and external stakeholders who may benefit from services procured under this contract, further ensuring wider satisfaction and delivery.
To instruct and work with in house legal support, external agents, and solicitors via concise written/verbal instructions to expedite contentious matters and unblock challenges.
Ensure ongoing delivery and implementation of the highest possible standards and best practices by managing supplier performance and contractual deliverables.
Maintain ongoing and accurate Risk Management and Financial Analysis impact the contract.
Provide regular performance reporting to verify delivery of the services
Broad experience of practical estates property management across multiple disciplines including but not limited to finance, litigation, data, reporting and access management.
Previous experience using /amending /negotiating legal documentation including the preparation of written instructions to Solicitors/Legal Executives
Knowledge and experience of Law of Property, including landlord and tenant legislation (1954 Act in particular), rating, planning and telecommunications legislation (particularly Code Powers)
Project People is acting as an Employment Agency in relation to this vacancy.