Service Manager

3 weeks ago


Coventry, United Kingdom Kapsch Trafficcom Transportation SA. Full time

The Service Manager plays a crucial role in supporting our clients. Plans, monitors and manages internal projects from initiation through completion. Secures required resources and uses formal processes and tools to manage resources, budgets, risks and changes. Manages projects to ensure on-time completion according to specifications and within budgeted costs.

Required Qualifications, Experience:

At least five years experience being responsible for customer relationship and operations in the areas of: problem management, incident management, change request and change management, release and transition management

Experience working with clients and customers and providing high quality support

Experience supporting delivery of projects

Experience or exposure to ITS

Deep understanding of data analysis in problem management

Must be fluent in English

ITIL certification would be highly valuable

Our Offer:

An interesting full-time position within a global renowned family owned company

International working environment with growth opportunities

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