Junior ITSM Consultant

4 weeks ago

United Kingdom Global Technology Solutions Full time €20,000 - €30,000

If you are looking for consultant jobs, we have a great role for a Junior ITSM Consultant (ITIL ). This is a permanent position, and the salary is between £20,000 and £30,000. This role offers remote working in the UK; however, international travel may be needed.

An exciting opportunity has arisen for a Junior ITSM Consultant to join an existing team of consultants, this is a new role due to rapid growth in the organisation expanding into ITSM Tools Services. The key purpose of the role is the delivery of the extensive portfolio of consulting services.

We are looking for a confident and energetic individual—someone who has a hunger to learn, has a strong work ethic, and is highly driven to succeed Ideally, you will be up to date on the latest service management methodologies, in particular ITIL. You will be presented with opportunities to learn from the more senior team members around you and will play an active role in supporting them, such as helping to create client reports and other deliverables.

KEY RESULT AREAS

Firstly, deliver IT Service Management solutions. The consultant is in charge of understanding the client’s requirements, suggesting how best these requirements can be met by the solution, configuring the solution, and delivering training.
Secondly, the consultant is involved in all aspects of the solution delivery:
customer requirements gathering, solution-design, hands-on configuration, solution training, documentation, project management, and post-production support.
Likewise, provide ITSM best practice guidance.
Also, ensure each engagement meets or exceeds targets and customer
satisfaction
Furthermore, scope new engagements and prepare a Statement of Work.
Mentor less experienced team members and work to improve our
processes and customer satisfaction
Lastly, ITSM Tool administration

DESIRED SKILLS AND QUALIFICATIONS

Degree or equivalent
IT Service Management experience
ITIL Foundation
Ability to travel – essential
Excellent communication skills both written and verbal
ITIL Service Management experience Ideal

SPECIALISED KNOWLEDGE

Firstly, knowledge of consulting best practices; strong understanding of
customer service best practices
Secondly, understanding of IT management best practices with knowledge of IT
Support function related best practices.
Finally, quality frameworks and continuous

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