Client Services Business Analyst
1 month ago
AMS is the world's leading provider of Talent Acquisition and Management Services. Our contingent Workforce Solutions (CWS) service partner with M&G to support contingent recruitment processes.
On behalf of M&G, AMS are looking for a Client Services Business Analyst based in London on a 6 Month Day Rate Contract. This is a hybrid working model with 2/3 days per week in the office.
M&G have a vision to become the best loved and most successful savings and investment business. They are looking for people who are excited about joining them on their journey. They are digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for their customers. To help them achieve their vision they're looking for exceptional people who live their values and behaviours and who can inspire others; embrace change; deliver results and keep it simple.
Purpose of the Role:
The role sits within the Global Client Services Delivery team. This team is a core function of the business linking key communications and processes with sales areas, fund management, risk, legal and compliance, reporting and operational departments.
In this role you will carry out various activities in support of the client service experience. These include managing or specialising in key capabilities such as the service catalogue, development and analysis of Client Service MI to elicit service insights and supporting the development of initiatives and other processes designed by the team to deliver a market-leading client service. The role will also help to support introducing new and changed processes, documenting user guides and communicating changes as required to ensure adoption by M&G and their clients.
Responsibilities of the role:
- Support the Head of Global Client Enablement by developing and maintaining key client servicing capabilities.
- Help to design, deliver and maintain such service capabilities including, but not limited to, the service catalogue and building out of MI capability.
- Support these capabilities by undertaking activities including to:
- Undertake requirements gathering and analysis
- Act as central communication and coordination point
- Determine required SMEs and coordinates diaries to schedule meetings
- Provide oversight and QA (as required) and act as a point of escalation for SMEs
- Manage the stakeholder reviews and approvals
- Attend and coordinate key meetings
- Be responsible for noting actions and key discussion points, and following up on actions through to completion
- Design and document processes and other artefacts relating to service capabilities.
- Work with stakeholders and identifying requirements and opportunities to improve existing services or develop new ones.
- Communicate changes to capabilities and services.
- Support the Business Change & Governance where required.
- Undertake other client service experience activities as required by the Head of Global Client Enablement.
- Strong business analysis skills including the design and documentation of processes.
- Experience of structured, operational activity and change in support of client business.
- Ability to demonstrate strong stakeholder management skills.
- Experience in identifying and championing change, embracing change and driving innovation forward.
- Financial services or asset management client service experience.
If you are interested in applying for this position and meet the criteria, please click the link to apply and we will be in touch with you in due course.
The IR35 status of this assignment will be assessed following the selection process and prior to confirmation of assignment offer.
'At M&G Diversity and Inclusion is a strategic objective. We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationally, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements for any of our roles.'
AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business
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