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Sales Administrator

2 months ago

Wellingborough Northamptonshire, United Kingdom Wilsonart Full time

Do you possess strong administrative skills? Are you an excellent communicator? Do you enjoy being a strong team player? If that's a yes, we would love to hear from you

We’re the UK’s leading manufacturer of decorative surfaces and laminate worktops, making more than 100,000 each month. Based in Wellingborough, Northamptonshire we’ve been going since the early nineties, but our history goes much farther back.

We’re proudly part of Wilsonart Engineered Surfaces, driven by a mission to create surfaces people love, with service they can count on, delivered by people who care.

Principal Purpose

To ensure efficient after sales support. You will be assisting the sales team with order processing and keeping client records as well as searching for potential new clients. Display strong administrative skills, attention to detail and strong communication skills ensuring a positive impact within the team.

Principal Elements

  • Occasionally making outbound calls to retailers to discuss core products in Wilsonart UK ranges, converting retailers over to Wilsonart UK products, ensuring that samples, stands, and brochures are up to date and arrange for new stands and replacements when required.
  • Order processing through email, calls or the website
  • Answering the phones for sales and technical queries
  • Raising credits and chasing customers for further information
  • Receiving the overflow inbound calls from end users looking for product advice, display information and reseller information and advising accordingly
  • Receiving the overflow inbound calls from installers requesting technical advice and providing basic installer information
  • Collate information to complete admin tasks following calls with retailers.
  • Collaborating information to help produce reports which record sales and orders from various channels
  • Researching prospective retailers for the sales team to target

Location

Based in Bushboard, Wellingborough (5 days on site)

Performance Measures

Annual appraisals to be undertaken by Sales Development Manager and objectives set for the forthcoming year.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation from time to time

Health and Safety

All employees have a duty to take care of their own health and safety and that of others who may be affected by specific actions at work.

Employees must co-operate with the company on all aspects of Health and Safety to meet the legal requirements as outlined in the company H&S policy and procedures.

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