Centre Manager

Job Vacancies

Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services. We offer a diverse number of life-enhancing services to our clients and every member of our team is essential in achieving this.

The Centre Manager has overall responsibility for their allocated Summer Centre and is integral to the success of each Centre. The role is ideal if you are highly organised, ready for a challenge, and looking to progress in your career in a multicultural environment within an international company with almost 30 years of experience in Summer Centres.

The position requires a steadfast commitment to delivering a high-quality experience to all key stakeholders, from students and Group Leaders to our Host Institutions, whilst ensuring that all staff are fully motivated, committed, and driven in making each day a success. Our centres run from 4 to 6 weeks and our students, who are under the age of 18*, come from all over the world, typically staying for 13 nights where they complete a 30-hour English Language Course along with activities on site, half-day and full day excursions, and evening activities. You will oversee the whole programme with the support of your Activity Manager and Director of Studies who will lead a team of Activity leaders and Teachers respectively.

The programme runs from breakfast to lights out and you will be fully trained prior to the centre opening and supported throughout the course of the summer in the day-to-day operation by our experienced Summer Centres Head Office Team. You will use your positive, professional attitude, initiative, creativity, and exceptional organisational skills to make your centre a complete success.

2024 Centres:

Canterbury, St Edmund's School,
Edinburgh, Loretto School, Scotland,
Gloucester, University of Gloucester, Oxtalls,
London Docklands, University of East London,
London Kingston, Kingston University,
Wellington College, Crowthorne.

Contract: Temporary
Hours: Various

*Some centres may include international high school students who turn 18 before their arrival at the summer centre, there will be appropriate provision and safeguarding measures in place to accommodate them on which you will be fully trained.

Responsibilities:

1. Designated safeguarding lead for the centre.
2. Promote the well-being of all students on site.
3. Live on-site for the duration of the contract on a 6-day-per-week rotation; Full Board and Accommodation is provided free of charge.
4. Attend a paid two-day face-to-face training event prior to the start of the summer (dates TBC).
5. Have a thorough understanding of Twin Standard Operating Procedures at all times.
6. Think on your feet workable solutions to any problems that arise.
7. Lead welcome meetings and student and Group Leader inductions.
8. Oversee the running of the centre, maintaining high levels of quality in the delivery thereof.
9. Lead the on-site management team, including carrying out their induction and guiding them on all aspects of their role, operating as a pillar of guidance and support.
10. Hold daily Group Leader meetings, taking their views into consideration, treating them with respect and high levels of customer service at all times.
11. Hold daily evening meetings with your management team and activities staff, sandwiching feedback on the day’s operations.
12. Maintain a continuous overview of who is on and off-site at all times.
13. Complete the rooming list in line with customer requests and company policies and procedures.
14. Responsible for greeting every group arrival and managing every group departure.
15. Carrying out the daily lights-out walk around with another member of the management team.
16. Answer the emergency phone and manage any emergencies that arise at any time.
17. Meet and collaborate with Host Institution staff on all facilities use and hire, maintaining a flexible approach, always positively representing the company and its values in a professional manner.
18. Monitoring team performance through observations and feedback sessions conducted in a motivationally positive way.
19. Collect, collate, and implement client feedback in line with company-approved policies and procedures.
20. Managing the expenditure budget, the petty cash, and the use of facilities in line with company approved procedures, maintaining cost effectiveness at all times.
21. Promote the use of English amongst students at all times.
22. Actively ensure all students and staff are wearing lanyards at all times.
23. Maintain and promote positive student behaviour.
24. Ensure all risk assessments are carried out, completed, and read and understood by all staff prior to each activity and excursion.
25. Comply with health and safety at all times.
26. Carry out any other reasonable tasks as required by the company.

Education /Qualification:

GCSE or equivalent in English and Maths at Grade C or above.

Desirable, but not essential skills and experience:

1. First Aid Certificate completed within the last three years.
2. Experience of working with under 18s.
3. Experience in managing a team.
4. Customer service experience.
5. Educated to degree level or currently working towards a degree.

Additional Information:

Centre Managers are paid £800 - £1,030 per week depending on the size of the centre and previous experience, plus accrued holiday pay of 12.07%. Each week includes 1 day off.

You will be:

1. Eligible to work in the UK.
2. Aged 18 or over.
3. Be committed to safeguarding and the promotion of student welfare.
4. Native or C1 level of English.
5. Excellent organisational skills.
6. Ability to lead and motivate a team.
7. Flexible and able to manage priorities.
8. Excellent communication & interpersonal skills.
9. Ability to manage finances.
10. High emotional intelligence.

Please Note: The successful candidate must be able to work in the UK.

Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself.

If you have resided outside of the UK within the last 5 years, you will be required to provide an overseas police record.

All gaps in CVs must be explained satisfactorily.

Proof of identity and qualifications will be required. Successful candidates will be required to complete a one-hour online safeguarding training before commencing employment.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Disability Confident Employer

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.

If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.

We ask all applicants if they want to be considered under this scheme. By opting in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed.

Safeguarding, Welfare and Prevent

Twin Group is committed to the safeguarding of children and vulnerable adults, the prevention of radicalisation, and promoting the welfare of all our customers, and we expect all staff and volunteers to share this commitment. Twin Group has a Safeguarding Policy which all staff must read and comply with. Successful applicants who will work directly with children and/ or vulnerable adults will be required to undertake an enhanced DBS/ Garda Vetting and complete mandatory training.

Equality & Diversity

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. Twin Training has an Equality and Diversity Policy, and it is the responsibility of all staff to comply with this.

Confidentiality

The post holder must maintain the confidentiality of information about customers, staff, and other Twin Training stakeholders. Some work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty. The post holder must always meet the requirements of the Data Protection Act (UK) and Data Protection Legislation (Ireland) (GDPR).

Health & Safety

Employees must comply with the provisions of the ‘The Health and Safety at Work Act 1974 (UK) and the Safety, Health, and Welfare at Work Act 2005(Ireland) and must take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions whilst at work. Employees are also required to co-operate with their employer to enable them to perform or comply with any statutory provisions. The organisations efforts to promote a safe and healthy working environment can only succeed with the full cooperation of its employees.

Flexibility

This job description is intended to provide a broad outline of the main duties and responsibilities only. The post holder will need to be flexible in developing the role in conjunction with their line manager. The post holder may be asked to carry out any other reasonable and lawful duty or instruction.