Automotive Centre Manager
2 days ago
Apply Now for Centre Manager Summer Centres
Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services. We offer a diverse number of life-enhancing services to our clients and every member of our team is essential in achieving this.
The Centre Manager has overall responsibility for their allocated Summer Centre and is integral to the success of each Centre. The role is ideal if you are highly organised, ready for a challenge, and looking to progress in your career in a multicultural environment within an international company with almost 30 years of experience in Summer Centres.
The position requires a steadfast commitment to delivering a high-quality experience to all key stakeholders, from students and Group Leaders to our Host Institutions, whilst ensuring that all staff are fully motivated, committed, and driven in making each day a success. Our centres run from 4 to 6 weeks and our students, who are under the age of 18*, come from all over the world, typically staying for 13 nights where they complete a 30-hour English Language Course along with activities on site, half-day and full day excursions, and evening activities. You will oversee the whole programme with the support of your Activity Manager and Director of Studies who will lead a team of Activity leaders and Teachers respectively.
The programme runs from breakfast to lights out and you will be fully trained prior to the centre opening and supported throughout the course of the summer in the day-to-day operation by our experienced Summer Centres Head Office Team. Canterbury, St Edmund's School,
Edinburgh, Loretto School, Scotland,
Gloucester, University of Gloucester, Oxtalls,
London Docklands, University of East London,
London Kingston, Kingston University,
Wellington College, Crowthorne.
Contract: Temporary
Some centres may include international high school students who turn 18 before their arrival at the summer centre, there will be appropriate provision and safeguarding measures in place to accommodate them on which you will be fully trained.
Live on-site for the duration of the contract on a 6-day-per-week rotation; Full Board and Accommodation is provided free of charge.
# Attend a paid two-day face-to-face training event prior to the start of the summer (dates TBC).
# Oversee the running of the centre, maintaining high levels of quality in the delivery thereof.
# Lead the on-site management team, including carrying out their induction and guiding them on all aspects of their role, operating as a pillar of guidance and support.
# Hold daily Group Leader meetings, taking their views into consideration, treating them with respect and high levels of customer service at all times.
# Hold daily evening meetings with your management team and activities staff, sandwiching feedback on the day’s operations.
# Complete the rooming list in line with customer requests and company policies and procedures.
# Carrying out the daily lights-out walk around with another member of the management team.
# Answer the emergency phone and manage any emergencies that arise at any time.
# Meet and collaborate with Host Institution staff on all facilities use and hire, maintaining a flexible approach, always positively representing the company and its values in a professional manner.
# Monitoring team performance through observations and feedback sessions conducted in a motivationally positive way.
# Collect, collate, and implement client feedback in line with company-approved policies and procedures.
# Managing the expenditure budget, the petty cash, and the use of facilities in line with company approved procedures, maintaining cost effectiveness at all times.
# Promote the use of English amongst students at all times.
# Ensure all risk assessments are carried out, completed, and read and understood by all staff prior to each activity and excursion.
# GCSE or equivalent in English and Maths at Grade C or above.
Customer service experience.
# Centre Managers are paid £800 - £1,030 per week depending on the size of the centre and previous experience, plus accrued holiday pay of 12.Aged 18 or over.
# Be committed to safeguarding and the promotion of student welfare.
# Native or C1 level of English.
# Flexible and able to manage priorities.
# High emotional intelligence.
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself.
If you have resided outside of the UK within the last 5 years, you will be required to provide an overseas police record.
Successful candidates will be required to complete a one-hour online safeguarding training before commencing employment.
We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.
Disability Confident Employer
Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.
By opting in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed.
Twin Group is committed to the safeguarding of children and vulnerable adults, the prevention of radicalisation, and promoting the welfare of all our customers, and we expect all staff and volunteers to share this commitment. Twin Group has a Safeguarding Policy which all staff must read and comply with. Successful applicants who will work directly with children and/ or vulnerable adults will be required to undertake an enhanced DBS/ Garda Vetting and complete mandatory training.
Equality & Diversity
We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. Twin Training has an Equality and Diversity Policy, and it is the responsibility of all staff to comply with this.
The post holder must maintain the confidentiality of information about customers, staff, and other Twin Training stakeholders. The post holder must always meet the requirements of the Data Protection Act (UK) and Data Protection Legislation (Ireland) (GDPR).
The post holder will need to be flexible in developing the role in conjunction with their line manager.
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