Programme Office Manager
1 month ago
Salary Competitive
Manchester, London, and Nottingham
Hybrid Working Model
Competitive Salary plus Benefits
The Programme Office Manager works alongside the Delivery Director to drive the definition and delivery of the portfolio of programmes and projects, understanding the specific requirements of the supported portfolio and developing support approaches necessary to assure delivery.
What you'll be doing:
- Leads the internal quality assurance through drawing on programme office services for a designated delivery portfolio to ensure effective delivery of programme and project outcomes and responsible for executing a high quality regime and review cadence.
- Leads the development, implementation and continuous improvement of programme governance, assurance processes and services, structures, templates and regime ensuring effective project controls are in place for successful project/programme delivery. Drives continuous improvement to optimise and increase efficiency of processes.
- Leads the reporting cadence ensuring all reporting content is timely, accurate, relevant and appropriate through maintaining the ‘single version of the truth’ for the assigned delivery portfolio.
- Establish and maintain an effective partnership with the Service Delivery Assurance team to embed improvement activities where required that support adoption and compliance with the Service Delivery Assurance strategy and framework.
- Lead the development and management of effective relationships with delivery directorship, change leadership and key stakeholders, building credibility to influence and challenge at all levels with an aim to embed best practice across the assigned delivery portfolio and programme office services.
- Partner with the PPM practice to improve programme and project delivery quality and conformance – through identifying areas for improvement, collaborating to establish development plans and leading on training or coaching interventions.
- Effective leadership and line management of Programme Office team members, ensuring capability improvement, talent recruitment and development and maintaining a motivated and engaged team in line with DCC people policies.
- Lead the mentoring, coaching and training of programme office and project team members to drive quality and project success.
What we're looking for:
- 3+ years experience of leading a Programme Office service, responsible for multiple projects/programmes in a fast-paced technology, IT business or regulated environment.
- Experience of designing and deploying effective project/programme governance processes and services.
- Experience of managing and tracking multiple projects within a change portfolio.
- Experience of working with senior stakeholders (up to ExCo); confidence to scrutinise and challenge discrepancies while maintaining a productive working relationship.
- Deep understanding and compelling articulation of the value and impact of PMO on successful project and programme delivery.
- Experience of PPM applications (e.g. Clarity) and Microsoft applications including SharePoint, Project, Excel, Word, PowerPoint and Vision.
- Experience of working within a regulated environment, Energy Sector or Telco.
- Knowledge of the Smart Metering Implementation Programme and DCC’s role.
- Industry recognised certification (e.g. APM, PMP, P3O, MoP, PRINCE 2).
About the DCC:
At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is what drives us every day and it wouldn’t be possible without our people. Each person at the DCC brings a special kind of power to the business, and if you join us, we’ll give you the means to unleash yours. Here, we depend on each other and hold each other accountable. You have the power to challenge and make change, to take the initiative and enjoy real responsibility. Whether it’s doing purposeful work, helping us grow or building the career you want – we’ll give you the support to do it all. Our secure network for smart meters is transforming Britain’s energy system and helping the country’s fight against climate change: we want you to be part of our journey.
Company benefits:
The DCC’s continued success depends on our people. It’s important to us that you enjoy coming to work, and feel healthy, happy and rewarded. In this role, you’ll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle.
If there are any questions you’d like to ask before applying, please contact Catia Pereira or complete your application, so we can learn more about you. Your application will be carefully considered, and you’ll hear from us regarding its progress.
Join the DCC and discover the power of you.
What to do now?
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. If you have any questions you’d like to ask before applying, please contact Catia.Pereira@capita.com
Capita Opportunity Statement:
The parent company, Capita Plc*, are a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We’re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions. You’ll also become part of a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do deliver. Our purpose is to create a better outcome for you.
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