Operations Manager

2 weeks ago

Newcastle upon Tyne, United Kingdom SEPHORA Full time

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. We are united by a common goal - to reimagine the future of beauty.

Opportunity

The Operations Manager, based at our new Newcastle store, is responsible for creating a retail environment that transforms Sephora into the most loved beauty community. The primary focus of the role is to elevate store operations to the highest standards, inspire the store team to deliver excellence in day-to-day operations, and support the entire team in providing outstanding customer service and driving sales performance. The Store Operations Manager also plays a crucial role in implementing processes and policies critical to long-term revenue growth.

What You'll Do

Client Experience:

  • Embody the Sephora Attitude and set an example for the team.
  • Provide support to the team in difficult situations to ensure client satisfaction.
  • Coach and train the team extensively to meet all operational Key Performance Indicators (KPIs).
  • Take leadership on the sales floor and ensure effective floor management.
  • Motivate and energize the team to deliver an addictive experience for clients.
  • Inspire the team to utilize digital tools to provide customized service.
  • Maintain and enforce quality customer service and resolve complaints promptly. Ensure accurate stock levels and consistent merchandising to avoid out-of-stock situations.
Sales:

  • Inspire the team to achieve operational KPIs and educate them on how these contribute to commercial KPIs.
  • Reinforce sales policies and techniques established at Sephora University with team members.
  • Ensure adequate stock levels to drive sales targets for selective, exclusive, and Sephora Collection products.
  • Ensure availability of beauty tools to achieve desired market share for services.
  • Share and celebrate achievements by hour with colleagues to motivate the team. Create internal competitions to boost team motivation and drive sales performance.
Operations:

  • Apply Sephora's policies and procedures regarding products, testers, prices, merchandising, and other partners.
  • Contribute to maintaining an excellent store image through cleanliness and product restocking.
  • Encourage the team to apply and follow established policies and procedures for store operations.
  • Ensure implementation of Sephora Attitude during cash operations, including SBP, Mobile POS, Gift Wrapping, and engraving. Maintain and merchandise the BTG (Beauty Go) area according to Sephora standards. Implement all tools at the point of sale (POS). Adhere to return items policy and audit procedures. Maintain PLVs (Point of Sale Visuals) and supplies for the cash counter on a weekly basis.
What You'll Bring

  • Excellent leadership and management skills to inspire and motivate the store team.
  • Strong customer service orientation and the ability to resolve customer complaints effectively.
  • In-depth knowledge of retail operations and sales techniques.
  • Familiarity with digital tools and their application in delivering customized service.
  • Strong organizational and time management skills.
  • Attention to detail to ensure accurate stock management and merchandising.
  • Analytical skills to identify and analyse key performance indicators and propose action plans.
  • Ability to build and maintain relationships with external contractors and counterparts.
  • Up-to-date knowledge of beauty industry trends and products.
  • Familiarity with Sephora's policies, procedures, and guidelines.
  • Excellent communication and interpersonal skills to collaborate with various stakeholders.
  • Ability to train and develop team members, including conducting performance assessments and providing feedback.
  • Flexibility to adapt to changing business needs and work in a fast-paced environment.
While at Sephora, You'll Enjoy...

  • The people. You will be surrounded by some of the most talented leaders and teams - people you can be proud to work with.
  • The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
  • The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.
You can unleash your creativity, because we've got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees. #J-18808-Ljbffr

  • Project Manager

    5 days ago

    Newcastle upon Tyne, United Kingdom MTC OPERATIONS LIMITED Full time

    We are looking for a Project Manager to join our Programmes Team based in Coventry.The MTC has a unique opportunity for a Project Manager. The successful candidate will support the Advanced Production Systems (APS) technology theme and have the core objective of delivering APS projects varying in length and complexity within budget and on-time.Duties and...

  • Operations Manager

    1 week ago

    Newcastle upon Tyne, United Kingdom Clarkson Owens Recruitment Full time

    This is a very exciting oppertunity for an experienced operations manager to join a successful roofing and cladding company. You will be an operations manager that is experienced in pitched as well as flat roofing who wants to create an office around yourself. Salary and location is negoitable

  • Operations Manager

    2 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SEPHORA Full time

    At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. We are united by...

  • Operations Manager

    2 weeks ago

    Newcastle upon Tyne, United Kingdom TEKsystems Full time

    Position SummaryReporting into our Financial Crime Practice capability. In this role you will play a pivotal leadership role to drive the performance of our Financial Crime teams and support the business growth through identifying opportunities to help solve our customer challenges across EMEA. This role will help shape our permanent capability and will have...

  • Operations Manager

    1 week ago

    Newcastle upon Tyne, United Kingdom Clarkson Owens Recruitment Full time

    This is a very exciting oppertunity for an experienced operations manager to join a successful roofing and cladding company. You will be an operations manager that is experienced in pitched as well as flat roofing who wants to create an office around yourself. Salary and location is negoitable

  • Operations Manager

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Sephora Full time

    Date: Apr 26, 2024 Location: Newcastle, GB At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the...

  • Operations Manager

    2 days ago

    NEWCASTLE UPON TYNE, United Kingdom SEPHORA Full time

    At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. We are united by...

  • Operations Manager/technical Contracts Manager

    4 weeks ago

    Newcastle Upon Tyne, United Kingdom NRG PLC Full time

    Do you have experience as an Operations Manager? Do you enjoy managing projects from the initial order through to completion? A Newcastle based company are looking for an Operations Manager to join their team on a permanent basis. You’ll have strong management and organisational skills to work efficiently with Engineers and Contractors. This is an...

  • Operations Manager

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Sephora Full time

    At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. We are united by...

  • Warehouse Operations Manager

    4 weeks ago

    Newcastle Upon Tyne, United Kingdom Bis Henderson Full time

    **Location**: Newcastle upon Tyne **Salary**: £42,000 - £45,000 **Summary**: This role requires an experienced warehouse operations manager who is commercially aware and able to manage large budgets as well as ensure excellent customer care in a regulated environment. You will ensure the service centre is compliant to standard operatingprocedures,...

  • Operational Human Resources Manager

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Frazer Jones Full time

    HR Operations Manager Am partnering with a leading, global, professional services firm in their search for a HR Operations Manager. This global, matrixed firm, has a truly international presence and recognised as a leader in their field. Forming part of a wider HR team, the firm is looking for HR Operations Manager to join them covering both the UK and...

  • Human Resources Operations Manager

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Frazer Jones Full time

    HR Operations Manager Am partnering with a leading, global, professional services firm in their search for a HR Operations Manager. This global, matrixed firm, has a truly international presence and recognised as a leader in their field. Forming part of a wider HR team, the firm is looking for HR Operations Manager to join them covering both the UK and...

  • Branch Operations Manager

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Huws Gray Group. Full time

    We are looking for a Branch Operations Manager to join us at Lloyd Worrall Newcastle ! Lloyd Worrall has been supplying the building industry with its architectural hardware requirements since 1946. The Lloyd Worrall of today is a premier architectural solutions provider to the health, education, commercial, retail and leisure sectors in the construction...

  • Engineering Trainer

    4 days ago

    Newcastle upon Tyne, United Kingdom MTC OPERATIONS LIMITED Full time

    We are looking for an Engineering Trainer to join our MTC Training Team based in Coventry.This Apprentice Trainer role is required to manage and develop a comprehensive and innovative teaching and learning experience in a variety of practical and theoretical skills within the current apprenticeship trailblazer standards.Duties and ResponsibilitiesThis role...

  • Revenue Operations Manager

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Zenith People Full time

    This is an excellent opportunity to join a leading Technology business in Newcastle as they continue to grow. The Revenue Operations Manager will be responsible for the overall productivity and effectiveness of the organisation, supporting the company's revenue generation by implementing and maintaining efficient and effective processes across various...

  • Retail Operations Manager

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Peoplefinder Career Placements Full time

    These jobs were popular with other job seekers Our client, in the FMCG industry, requires the services of an experienced Retail Operations Manager for several food stores in the region. Duties & Responsibilities Key performance areas: Control and monitor the quality of all activities and produce in the butcheries Drive and manage all promotional...

  • Traffic Management Operatives

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Hatton Traffic Management Full time

    **Job Title**: Traffic Management Operatives (Qualified & Trainees) **Job Type**: Permanent / Full-Time **Location**: Brunswick, Newcastle upon Tyne **Hourly Rate**: £10.42 (trainee) to £14.40 per hour (dependant on qualification held) **Job Reference**: HATTON-087 There has never been a better time to join Hatton Traffic Management as a Traffic...

  • Operational and Information Security Risk Manager

    4 weeks ago

    Newcastle upon Tyne, United Kingdom MPCH Full time

    About MPCHMPCH is not just another workplace; it's a hub of innovation in the security and technology space. As part of our team, you will be at the forefront of developing and utilizing cutting-edge products that shape the future of information security. Our environment is one where innovative ideas are welcomed and rapidly transformed into reality,...

  • Lecturer - Operations & Supply Chain Management

    1 month ago

    Newcastle upon Tyne, United Kingdom Newcastle University Full time

    Newcastle University is a world-class UK University, advancing knowledge, providing creative solutions and solving global problems. Newcastle University in Singapore has been providing top-quality degrees in Singapore for over a decade and have graduated more than 1,000 students. We deliver jointly awarded undergraduate Newcastle University degrees with...

  • Operations Director

    4 weeks ago

    Newcastle Upon Tyne, United Kingdom Responsive Engineering Full time

    **Job Title**: Operations Director **Location**: Newcastle upon Tyne **Salary**: Competitive. **Job Type**: Full-Time, Permanent **About the Company**: Overall, Responsive Engineering Ltd is dedicated to delivering manufacturing engineered solutions that meet the needs of our customers, while upholding our values of wellbeing, driven, togetherness,...