Experis | Customer Program Leader | cheltenham

1 week ago


Cheltenham Gloucestershire, United Kingdom Experis Full time €50 - €70

Role: Customer Program Leader

Site Location: Cheltenham
Rate : £50-£70 per hour via Umbrella

Duration : 12 months
Key Activities
Program Management key activities such as: - Orderbook management - RMA management - Cash collection - Customer engagement
Essential Responsibilities

  • Act as voice of customer within the business- driving to ensure customer satisfaction in line with contractual requirements
  • Lead the cross functional team to ensure program success - achieving business objectives, delivering against milestones and deliverables and ensuring the continuity of the business case
  • Support to manage the repairs and retrofits through the business.
  • Monitor and manage the health of the product - leading relevant gate reviews and ensuring follow up actions are completed to maintain the business case
  • Work with contracts for negotiations, customer communications and contract amendments - assessing business capability, appetite for proposals, and risk around any changes
  • Monitors production of units from the factory removing any barriers as needed and driving to meet on time delivery for the customer.
  • Management of any financial disputes - seeking resolution to delayed payment, and putting in longer term corrective action where appropriate
  • Ensure export compliance - seeking EUUs for certain shipment destinations & processing all orders through GTM tool
  • Work with manufacturing, engineering and quality to manage RMA's (zero flight hour reworks) - ensuring root cause corrective action is achieved and that the customer receives a replacement unit or the reworked unit in line with their demand.
  • Support customer visits and assessments - work to bring the cross functional team together to meet customer requirements and achieve successful assessments
  • Manage and own forecasting of production of units -taking information from various sources and translating into appropriate forecast considering market intelligence and risk appetite
  • Support implementation of product re-designs - leading production readiness review activities, developing transition plans, supporting customer reviews, ensuring a collaborative and successful switch over
  • Lead and work collaboratively with program stakeholders to ensure program goals can be achieved and that supporting functions are provided with necessary information to work effectively
  • Support transfer of work - working with the customer, sourcing, manufacturing, engineering and supplier quality to ensure smooth, compliant transitions
  • Run risk & opportunity sessions in line with program plans and business guidance
  • Lead obsolescence management on the product line - monitor & conduct LTB, bridge buys, use of alternatives, product re-design
  • Support business audits (internal and external) as required
  • Support cost out activities



Qualifications / Requirements
Business degree or equivalent experience (3-5 years)
Desired Characteristics

  • Strong oral and written communication skills.
  • Demonstrated ability to analyse and resolve problems.
  • Established project management skills.
  • Ability to prioritize information for decision making.
  • Uses technical experience and analytical thinking.

JBRP1_UKTJ



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