Experis | Customer Program Leader | Cheltenham
5 days ago
Role: Customer Program Leader Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
Site Location: Cheltenham Rate : £50-£70 per hour via Umbrella Duration : 12 months Key Activities Program Management key activities such as: - Orderbook management - RMA management - Cash collection - Customer engagement Essential Responsibilities Act as voice of customer within the business- driving to ensure customer satisfaction in line with contractual requirements Lead the cross functional team to ensure program success - achieving business objectives, delivering against milestones and deliverables and ensuring the continuity of the business case Support to manage the repairs and retrofits through the business.
Monitor and manage the health of the product - leading relevant gate reviews and ensuring follow up actions are completed to maintain the business case Work with contracts for negotiations, customer communications and contract amendments - assessing business capability, appetite for proposals, and risk around any changes Monitors production of units from the factory removing any barriers as needed and driving to meet on time delivery for the customer.
Management of any financial disputes - seeking resolution to delayed payment, and putting in longer term corrective action where appropriate Ensure export compliance - seeking EUUs for certain shipment destinations & processing all orders through GTM tool Work with manufacturing, engineering and quality to manage RMA's (zero flight hour reworks) - ensuring root cause corrective action is achieved and that the customer receives a replacement unit or the reworked unit in line with their demand.
Support customer visits and assessments - work to bring the cross functional team together to meet customer requirements and achieve successful assessments Manage and own forecasting of production of units -taking information from various sources and translating into appropriate forecast considering market intelligence and risk appetite Support implementation of product re-designs - leading production readiness review activities, developing transition plans, supporting customer reviews, ensuring a collaborative and successful switch over Lead and work collaboratively with program stakeholders to ensure program goals can be achieved and that supporting functions are provided with necessary information to work effectively Support transfer of work - working with the customer, sourcing, manufacturing, engineering and supplier quality to ensure smooth, compliant transitions Run risk & opportunity sessions in line with program plans and business guidance Lead obsolescence management on the product line - monitor & conduct LTB, bridge buys, use of alternatives, product re-design Support business audits (internal and external) as required Support cost out activities Qualifications / Requirements Business degree or equivalent experience (3-5 years) Desired Characteristics Strong oral and written communication skills.
Demonstrated ability to analyse and resolve problems.
Established project management skills.
Ability to prioritize information for decision making.
Uses technical experience and analytical thinking.
JBRP1_UKTJ
-
Cheltenham, United Kingdom Experis Full timeRole: Customer Program Leader Site Location: Cheltenham Rate : £50-£70 per hour via Umbrella Duration : 12 months Key Activities Program Management key activities such as: - Orderbook management - RMA management - Cash collection - Customer engagement Essential Responsibilities Act as voice of customer within the business- driving to ensure customer...
-
Cheltenham, Gloucestershire, United Kingdom Experis Full time €50 - €70Role: Customer Program Leader Site Location: Cheltenham Rate : £50-£70 per hour via Umbrella Duration : 12 months Key Activities Program Management key activities such as: - Orderbook management - RMA management - Cash collection - Customer engagement Essential Responsibilities Act as voice of customer within the business- driving to ensure...
-
Customer Program Leader
1 week ago
Cheltenham, United Kingdom Experis Full timeRole: Customer Program LeaderSite Location: Cheltenham Rate : £50-£70 per hour via Umbrella Duration : 12 monthsKey Activities Program Management key activities such as: - Orderbook management - RMA management - Cash collection - Customer engagementEssential Responsibilities Act as voice of customer within the business- driving to ensure customer...
-
Customer Program Leader
4 days ago
Cheltenham, United Kingdom Experis Full timeRole: Customer Program LeaderConsidering making an application for this job Check all the details in this job description, and then click on Apply. Site Location: Cheltenham Rate: £50-£70 per hour via Umbrella Duration: 12 monthsKey Activities Program Management key activities such as: - Orderbook management - RMA management - Cash collection - Customer...
-
Customer Program Leader
1 week ago
Cheltenham, United Kingdom Experis Full timeRole: Customer Program Leader Site Location: Cheltenham Rate: £50-£70 per hour via Umbrella Duration: 12 months Key Activities Program Management key activities such as: - Orderbook management - RMA management - Cash collection - Customer engagement Essential Responsibilities Act as voice of customer within the business- driving to ensure customer...
-
Business Manager Leader for Cheltenham Venue
3 weeks ago
Cheltenham, Gloucestershire, United Kingdom The Tivoli Cheltenham Full timeWe are excited to announce an opportunity for a talented Business Manager Leader to join our team at The Tivoli Cheltenham.As a key member of our management team, you will be responsible for leading the daily operations of our newest venue. Your primary focus will be on ensuring the smooth running of the business, meeting targets, and driving growth.To...
-
Sales and Finance Leader
4 weeks ago
Cheltenham, Gloucestershire, United Kingdom Toyota Cheltenham Full timeAbout the RoleWe are seeking an experienced Retail Manager to join our team at Toyota Cheltenham. This is a fantastic opportunity to lead sales growth and specialise in finance, insurance, and value-added products.As a Retail Manager with Toyota Cheltenham, you will be responsible for discussing financial requirements with customers, advising on finance,...
-
Customer Program Leader
2 weeks ago
Cheltenham, United Kingdom CV-Library Full timeRole: Customer Program Leader Site Location: Cheltenham Rate: £50-£70 per hour via Umbrella Duration: 12 months Key Activities Program Management key activities such as: - Orderbook management - RMA management - Cash collection - Customer engagement Essential Responsibilities Act as voice of customer within the business- driving to ensure...
-
Finance and Retail Leader
2 weeks ago
Cheltenham, Gloucestershire, United Kingdom Toyota Cheltenham Full timeAs a Finance and Retail Leader, you will play a key role in driving sales growth and improving customer satisfaction at Toyota Cheltenham. In this role, you will be responsible for managing the sales team, developing sales strategies, and working closely with the dealership manager to achieve business objectives.You will have a strong understanding of...
-
Cheltenham College Facilities Manager
3 weeks ago
Cheltenham, Gloucestershire, United Kingdom Cheltenham College Full timeAs a Night Shift and Security Coordinator at Cheltenham College, you will play a vital role in maintaining the safety and security of our students, staff, and visitors.You will be responsible for setting up rooms for events, ensuring the site is secure, and responding to emergencies.This is a unique opportunity to work in a dynamic environment and make a...
-
Customer Service Assistant
6 months ago
Cheltenham, United Kingdom The Cheltenham Trust Full timeAre you a customer service assistant looking for a new role? Do you enjoy welcoming customers and members and helping them make the most of their visit? Do you have customer service, reception, front desk or sales and service experience? We are looking for a reliable, enthusiastic individuals, who will enjoy working as part of our team to provide...
-
Cheltenham, Gloucestershire, United Kingdom Toyota Cheltenham Full timeAbout the Role:We are seeking a highly motivated and results-driven Business Development Director to lead our Toyota dealership in Cheltenham. This is an exciting opportunity to join our team and be part of our growth strategy.As Business Development Director, you will take overall responsibility for the performance of the dealership, leading from the front...
-
Team Leader
1 month ago
Cheltenham, United Kingdom Iceland Foods Full timeTeam Leader - CheltenhamThe Food Warehouse is Iceland's latest concept store. Now inside our 5th successful year, we are continuing to open our new, larger format Food Warehouse stores at pace up and down the country. We believe that this success will come through our people and where best to start but right at the heart of the operation as a Team...
-
Customer Service Assistant
6 months ago
Cheltenham, United Kingdom The Cheltenham Trust Full timeAre you a customer service assistant looking for a new role? Do you enjoy welcoming customers and members and helping them make the most of their visit? Do you have customer service, reception, front desk or sales and service experience? We are looking for a reliable, enthusiastic individuals, who will enjoy working as part of our team to provide...
-
Anti Social Behaviour Team Leader
4 weeks ago
Cheltenham, United Kingdom Cheltenham Borough Council Full timeAre you passionate about creating safer, stronger communities? Join Cheltenham Borough Council as an Anti Social Behaviour Team Leader and lead the charge in making a lasting difference.Location: Hesters Way Resource Centre, Cheltenham, GL51 7SUJob Type: Fixed Term Contract, Full-TimeSalary: £37,728 to £41,516Closing date: Wednesday 27 November 2024About...
-
Luxury Customer Experience Ambassador
2 weeks ago
Cheltenham, Gloucestershire, United Kingdom The Queens Hotel - Cheltenham Full timeThe Queens Hotel - Cheltenham is a historic hotel in the heart of this charming spa town.Our StoryWe are proud to be one of the first purpose-built hotels in Europe, offering a unique blend of luxury and history.With our rich heritage and commitment to exceptional customer service, we create unforgettable experiences for our guests.About This RoleWe are...
-
Business Development Director
2 weeks ago
Cheltenham, Gloucestershire, United Kingdom Toyota Cheltenham Full timeAbout Toyota CheltenhamOur dealership is a leading automotive business in Cheltenham, dedicated to providing exceptional customer experiences and delivering outstanding results. We are currently seeking a highly motivated and results-driven Head of Business to join our team.We offer a competitive salary of £60,000 - £80,000 per annum, depending on...
-
Cheltenham Hotel Linen Coordinator
5 days ago
Cheltenham, Gloucestershire, United Kingdom The Queens Hotel - Cheltenham Full timeThe Sutton Hotel Collection is seeking a highly organized and detail-oriented Hotel Linen Coordinator to join our team at The Queens Hotel in Cheltenham. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of linen services to our guests.In this role, you will be responsible for coordinating the delivery and...
-
Rgm - Cheltenham
6 months ago
Cheltenham, United Kingdom Symbro Ltd Full time**Restaurant General Manager** **30-35k per annum** **Holiday Pay** **Training and progression opportunities!** **Cheltenham** **The Company** Cheltenham Taco Bell is a leading Mexican-inspired quick service restaurant brand. With the continued growth across the UK there is a real opportunity to join an exciting brand and develop with us. Full training...
-
Cheltenham Supply Chain Leader
6 months ago
Cheltenham, United Kingdom GE Aviation Full time**Job Description Summary**: The Executive Supply Chain Leader is responsible for providing strategic leadership and operational oversight for the GE Aerospace Facility in Cheltenham (England). This role demands exceptional leadership, technical expertise in manufacturing, and a relentless focus on Safety, Quality, Delivery and...
