Customer Engagement and Community Manager

3 weeks ago

London, United Kingdom Financial Edge Full time

Customer Engagement and Community Manager
Customer Engagement and Community Manager
Marketing · London (Hybrid) About Us
Financial Edge is a leading provider of e-learning courses specializing in investment banking private equity, investment management and sales and trading. As the Customer Engagement and Community Manager, you will play a pivotal role in enhancing the learning experience and success of our students. Your primary focus will be to motivate and support learners throughout their educational journey, ensuring they complete their certifications and fully engage with our learning community. You will be the driving force behind our key performance indicators (KPIs), which include the number of completed certificates, the visibility of these achievements on professional networks like LinkedIn, and the active participation of our learners in our alumni network.
Provide personalized support and guidance to learners, addressing any barriers to completion.
Collaborate with the Digital and Social Marketing Coordinator to highlight success stories and promote our brand.
Encourage graduates to add our institution as their school on LinkedIn.
Foster a strong alumni network through regular communication and engagement activities.
Actively interact with students enrolled in our B2B training programs.
Facilitate discussions, workshops, and networking events to enhance the learning experience.
Monitor and support the progress of B2B learners, encouraging them to complete certifications.
Maintain ongoing engagement with B2B program alumni to ensure long-term learning success.
Identify potential B2B leads from purchases of our online courses.
Bachelor’s degree in related field or equivalent work experience.
~ Experience in e-learning, student support, or customer success roles.
~ Strong understanding of the investment banking and finance industry.
~ Proficient in using social media, especially LinkedIn, for community building and engagement.
~ Data-driven with an ability to interpret and act on KPIs.
~ Fun, friendly and relaxed working environment with a casual dress code
~ Hybrid working (2-3 days in the office)
~£40k to £50k a year salary + bonus and training
~23 days holiday per year
~ Private medical cover, life insurance and income protection after introductory period

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