Service & Job Deployment Agent

Customer Solutions Design Specialist (One Cloud Cisco) (New Bailey, Manchester, United Kingdom) Internal Closing Date: 10/10/2025
 
We operate a hybrid model of 3 days in the office and 2 days working from home, please only apply if you are comfortable with this arrangement.
 
 
You will work with our Business customers, including some of the world’s leading brands, to understand their business objectives and translate them into a design that supports their aims for customer and agent experience.
 
You’ll take time to understand your customer’s industry and goals and lead them in their journey, whether that is to transform their contact centre to the cloud for the first time or to enhance their existing solution with BT and partner portfolio products.
 
Lead on design and delivery of Contact Centre solutions for BT Business Customers
Provides end-to-end technical solution governance and ownership throughout the pre-sales, design and delivery life-cycles.
Close collaboration with the customer representatives, understanding business and technical requirements.
Close collaboration with stakeholders, e.g. bid, commercial, project throughout the entire bid life-cycle.
Supports the bid process with concept and proposal preparation, effort estimates.
Requirements Analysis
Solution Design
Extensive experience in design, delivery and deployment of voice and contact centre solutions.
10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100’s of retail discounts including the BT shop
 
 
Flexible Working
This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.