Executive Officer
3 weeks ago
Gecko Travel Recruitment are delighted to working on behalf of this hugely successful travel business who are on the lookout for a Customer Experience Executive. This is a unique offering for a travel professional who enjoys a varied role of customer service and operations. Being fully immersed within a well established and close knit team, you will be the customers point of contact for pre and post departure queries or complaints. Our client is offering an excellent salary, a fun & social working environment along with discounted travel. As a Customer Experience Executive, you will be working a shift pattern which will change based on the time of year, and will include every other weekend with a day of before and after the week as time in lieu, more details on the shifts available on application.
Provide customer with exceptional customer service for pre and post departure queries or complaints
Think commercially when handling a complaint scenario, whilst remaining empathetic
Ensure the customer has a positive experience with the company
Ensure all companies processes and procedures are followed whilst meeting service levels
Carry out any adhoc projects within the Customer Experience team
Travel industry background
A commercial mindset, and ensure margins for each reservation are maximised
Familiarity with social media (Facebook, twitter, trust pilot etc)
Competitive salary, details on application
Performance related bonus
Pension
Discounted holidays
Free city centre parking
If you'd like to be part of this exceptional customer service team where you'll have the opportunity to work hard, but still have fun, then this is the role for you.
Please note that if you do not hear from Gecko Travel Recruitment within 7 days of your application, you have not been successful on this occasion.
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