Medical Engineer
1 month ago
Job Title: Professional Services Engineer Location: Thames Valley
Professional Services Technical Manager
Responsible for all technical aspects of your assigned projects, delivering IT projects in line with scope of works. Working alongside the Project Management Office to ensure efficient and successful completion of projects, in line with SLAs and agreed timescales.
Deliver customer projects to a high standard and within set timeline
Collaborate with Air IT Project Management Office to schedule work for customers and ensure smooth running of IT projects
Review scope of works prior to commencing project, reporting any issues back to management or PMO.
Working with support teams to provide comprehensive handovers to Service Desk upon successful completion of projects
Identify any snagging issues that may cause delays to project completion and report this back to management or PMO to record and raise with the customer.
Log and action all activity in within the CRM system via projects and project tickets following established Air IT Project procedures
Maintain information security by complying with the company’s Information Security Management System (ISMS) and all relevant policies
IT project delivery experience
Experience in administering and supporting the latest Microsoft technologies
Experience in setting up and maintaining business system networks based on Microsoft technologies
Setting up and supporting Mobile Devices
Excellent communication and customer service skills
A current, valid driving licence
Microsoft Windows Server Operating Systems (2008-2022)
Microsoft Exchange Server 2010-2019
Microsoft Windows Hyper-V/VMware vSphere and vCentre
Microsoft 365 (experience in email migrations, InTune deployment, Azure Information Protection and related technologies, Azure AD join, AD Connect, SharePoint Online, DLP, MDM)
Multi-Factor-Authentication and conditional access setup and configuration for Office 365 and related technologies
Microsoft Active Directory, Windows Server and related server roles (IIS/RDS/DFS/NPS)
Microsoft Azure Active Directory and InTune
Microsoft Azure IaaS technologies
Microsoft Azure Virtual Desktop
Detailed knowledge of switching and routing, including VLANs and networking technologies (TCP/IP, VPN, DHCP, DNS, SSL) (Aruba, Cisco, UniFi)
Building Wireless networks (Meraki & UniFi)
Hybrid working options for a better work-life balance
~25 days annual leave plus bank holidays
~ Ongoing learning and development opportunities
~ Cycle to work scheme and technology vouchers
~ Enhanced family leave
~ Celebration day - an additional day off each year to celebrate an occasion important to you
~ Salary sacrifice pension
~2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
~ Company social events and competitions
~ Discount and Cashback Scheme
~ Life Insurance
~ EAP and Virtual GP Service
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