Temporary Information Governance Officer

4 weeks ago

United Kingdom South Gloucestershire Council Full time

As a Feedback & Information Governance Officer in the Department for People, you will provide a valuable service to our residents in responding to requests for information we hold about them. You will also be helping to resolve the concerns of some of our most vulnerable residents.
You will be part of a dedicated, supportive team providing advice and support to our residents and members of staff in relation to FOI requests, data breaches and data subject rights requests, as well as some involvement with complaints and compliments.

~ When required, you will assist in the development and management of an effective Departmental complaints procedure as required by Children’s Act 1989, Health and Social Care (Community Health and Standards) Act 2003 and other relevant legislation such as the Data Protection Act 2018, UK GDPR and the Freedom of Information Act 2000.

~ You will be responsible for the production and monitoring of performance management information relating to FOIs and other information requests received and responded to by the department.

~ Where appropriate, you will help to deliver coaching to staff within the department.

~ Daily, you will deal with enquiries from all customers (both internal and external) by telephone and through correspondence.

~ You will help the team carry out statutory surveys of adult care users and carers, including the collation, entering and submission to relevant bodies.

This post is restricted to permanent and temporary employees of South Gloucestershire Council only.
It is essential that you have five GCSE's, including English Language.

We require you to have relevant practical experience acquired through training and an understanding of relevant processes, procedures regulations and codes of practice.
You will be able to demonstrate numeracy and IT skills relevant to your own area.
We know our team work best when they have balance in theirlivesand we offer genuine flexibility to help them achieve that work/life balance.
We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.
As part of our benefits package you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts , including eye tests, travel, shopping and leisure activities
W e're building and shaping communities which people are proud of.
We're working with the most vulnerable in our community to help them achieve what they want in life.
We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.
T his position is offered as a limited term contract or secondment opportunity for a period of 12 months.

For more information, please contact Rachel Hellen, Feedback and information Governance Manager, at rachel.

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