CRM Project Executive

2 days ago

United Kingdom Charity People | B Corp Full time €40,000

Charity People is partnering with Auditory Verbal UK to recruit a CRM Manager to join their team. Committed to raising expectations and outcomes for deaf children in the UK, the organisation provides direct support through a family-centred, early intervention therapeutic approach which equips parents and caregivers with the tools needed to support the optimum development of their deaf child's listening and spoken language.
As CRM Manager joining you'll be joining a small, passionate team, within an organisation that values, develops and retains its staff and which places wellbeing at the heart of its culture.
CRM Manager
Contract: Permanent role with fully flexible working options including part time (minimum four days per week) supported and considered
Location: Hybrid or remote - the charity's office is in Bermondsey, London and the postholder can choose to spend time in the office weekly or to be based remotely anywhere in the UK
Benefits: generous 27-day annual leave entitlement plus one extra "privilege day", and 7% employer pension contribution
Closing date for applications: midnight on Thursday 9th January
First and second stage interviews will be held remotely weeks commencing: 13th and 20th of January
Joining as CRM Manager you will hold responsibility for the Salesforce CRM including data usage, behaviours and data protection within the organisation. You'll work both strategically and operationally to ensure that the wider AVUK team optimises Salesforce and will have a significant impact on the way the organisation uses and develops the CRM, improving processes and innovating new ways of working.
Management of the Salesforce system, ensuring it is configured and maintained to support the business processes and reporting requirements of AVUK
Develop and implement a CRM strategy, roadmap and governance framework in consultation with key stakeholders and users across the organisation
Provide Subject Matter Expertise, training, support and guidance to Salesforce users, ensuring they have the skills and confidence to use the system effectively and efficiently
Monitor and evaluate the performance and impact of the Salesforce system, using data and feedback to identify and prioritise improvements and innovations
Ensure the ongoing integrity and completeness of data
Work with external consultants and developers to deliver enhancements and integrations, ensuring they are aligned with the CRM strategy and best practices
Optimise the benefits of the CRM across data imports, bulk updates, ad hoc analysis
Exploit the user configurable functionality of Salesforce, including custom views, charts, dashboards and reports
Work to understand and keep abreast of new technologies and applications and their impact on optimising CRMs
Ensure the Salesforce system complies with data protection, security and quality standards, policies and procedures.
Manage the CRM budget and resources, ensuring value for money and return on investment
The CRM Manager will be a key member of the team working across the organisation to support best practice in data storage, processing and interpretation. A natural 'data scientist', you'll reliably support internal customers in their understanding, adoption and use of good data practices, while managing key relationships with external suppliers.
Significant experience of managing and developing a CRM system, ideally Salesforce, within a complex and dynamic organisation
Strong project management and problem-solving skills, with the ability to deliver CRM projects and initiatives on time and within budget
Strong analytical skills and experience in use of data science skills in the context of optimising CRM systems
High level of IT literacy and proficiency, with the ability to use various tools and platforms to analyse, manipulate and present data
Knowledge and awareness of Data Protection and implementing organisational policies
Relevant qualification or certification in CRM, Salesforce or related field
Experience of working in the charity sector or with a fundraising CRM system
Charity People and actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

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