CRM Specialist

2 days ago


United Kingdom Pinot & Picasso UK Full time

About Pinot & Picasso Pinot & Picasso is a leading Paint & Sip company offering unique, creative experiences for individuals, groups, and private events. We specialise in bringing people together to enjoy painting, sipping wine, and making memories in a fun, social environment. We pride ourselves on providing an exceptional customer experience and delivering memorable moments for every guest who walks through our doors.

We are looking to hire a Reservations Specialist to start in mid-January 2025 on a part-time basis of 20-25 hours per week. This is a key role within our business, responsible for converting leads into private events at our studios, customer service enquiries, and ensuring the best possible experience for our guests. Lead Conversion & Private Event Management:
Convert inbound leads into private events, ensuring a high rate of successful bookings.
Provide exceptional customer service via phone, email, and chat, ensuring that every interaction reflects the brand’s values and customer-centric ethos.
Assist customers with any questions or concerns regarding bookings, event details, and studio policies.
Communicate regularly with studio operations executives across the UK to ensure a seamless guest experience for private events and bookings.
Relay client event requirements and preferences to the studio operations teams to guarantee smooth execution of private events.

CRM Management & Lead Nurturing:
Manage and optimise the lead nurturing process within our CRM, ensuring timely follow-ups and conversion of inquiries into bookings.
Update and maintain accurate customer data in the CRM system to ensure smooth communication and service delivery.
CRM Hygiene:
Maintain the integrity of the CRM by ensuring all records are updated, accurate, and free from duplicates.
Regularly audit CRM data for accuracy, cleanliness, and completeness, making corrections as needed.

Collate and track bookings, lead conversions, and customer service data.
Experience with CRM software and a solid understanding of lead management and sales processes.
Competitive salary and performance-based incentives.
Opportunity for career development within a rapidly growing brand.
A fun, dynamic work environment with a passionate and creative team.
Employee discounts on experiences and events.
Hybrid working arrangements (remote and studio-based).



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