Senior Digital Analyst
4 weeks ago
Senior Digital Analyst
Hybrid, 1 day per week in the office
Our client, a fast-growing, multi-award-winning insurance group, is a leader in the travel insurance industry, with a strong reputation across the Europe and East Asia
Their commitment to customer care has earned them top recognitions, including being named among the best insurance companies to work for in the UK. As part of their continuous growth, they are seeking a dynamic and motivated Senior Digital Analyst to join their vibrant team.
As a Senior Digital Analyst, you will play a crucial role in designing, implementing, and managing customer experience projects that drive satisfaction and retention. As part of the role, you would develop and manage detailed customer journey maps for all brands, markets, and channels by also using data and customer feedback to conduct qualitative and quantitative analysis.
Strong analytical skills with proficiency in data visualisation platforms.
Expertise in managing end-to-end customer journeys and UX/UI.
Strong project management skills in a fast-paced environment.
Competitive salary within a growing and respected industry leader.
Opportunity to work on high-impact projects that directly affect customer satisfaction.
Flexible working hours with the option for remote work.
Professional development opportunities within a rapidly expanding company.
No person is subjected to any less favourable treatment on any discriminatory grounds on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy and maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
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