Lead UX Designer

4 weeks ago

Chester Cheshire, United Kingdom Sykes Cottages Limited Full time

Role Profile We are looking for our newest Lead UX Designer to become a part of the Forge family.

Key Responsibilities

Key Responsibilities You will be a constant role model for the Sykes values, and ensure they become a way of working for the whole team giving every customer (internal and external) a ‘World Class Customer Experience’.

The role includes identifying, sharing and spreading best practise throughout the business, and demonstrating excellent teamwork.

* Solving problems through an insight led, lean UX process.

* Using multiple methods and techniques to generate design solutions.

* Connecting with and understanding the needs of the user.

* Defining and uncovering the right problems through relevant questioning.

* Working with stakeholders to gather and understand design requirements.

* Sharing and articulating design decisions with stakeholders.

* Planning work across all phases of design using a structured approach.

* Collaborating with researchers to deliver informed design solutions.

* Working with researchers to understand if solutions are fit for purpose.

* Collaborating with developers on solutions and design handovers.

* Supporting other designers with larger business projects.

* Taking ownership of key objectives including personal growth & development.

* Reviewing designs generated by others to ensure consistency and quality.

* Promoting and driving a user centric approach within the product lifecycle.

* Managing, coaching and guiding new and existing team members.

* Owning, championing and driving improvements to UX tools or processes.

* Influencing and shaping product roadmaps and key deliverables.

* Managing the prioritisation and flow of work across multiple designers.

* Driving and supporting strategic business initiatives that align to company objectives.

* Manage stakeholder expectations of timelines and deliverables.

* Represent UX and the wider department in relevant meetings.

* Play a role in shaping and developing the UX team culture.

* Recommend changes to systems and procedures to improve the efficiency of the site operations. Continually review operational practices to ensure best practice is delivered at all times.

* Work in accordance with the Data Protection Act (1998) and to ensure all new systems and data are secure #J-18808-Ljbffr

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