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Internal Sales Support

3 months ago

Derby Derbyshire, United Kingdom Tidyco Ltd Full time

Tidyco’s Rail Division helps support the UK Rail Industry combining new build and maintenance for both Passenger and Freight vehicles. We work closely with Train builders, Operators and Owners supplying port to port solutions for all on-board train system’s including hydrostatic, coolant, fuel, water and air. Our services range from a full vehicle inspection to overhaul of complete piece of equipment to single part re-engineering, offering the customer full peace of mind that our design will increase the length of time between service intervals and in the long term save them money

 

Job Description: 

We are currently looking to recruit an individual to support the Rail Divisional Sales Team in what is already a very busy division of Tidyco Ltd.

Initially working internally, you will assist with managing customer order books, contract reviewing order prior to inputting them into our computer system. In time, this will progress to full customer account management.

Responsibilites:

General Administrative Duties:

  • Management of system generated reports via access and sage
  • Generating and management of quotations
  • Managing scheduled orders
  • Completing orderbook updates for customers
  • Responding to customer enquiries and queries via e-mail and telephone
  • Quotations for workshop repairs in conjunction with production planner
  • Liaising with suppliers / expediting PO’s
  • Managing customer price files / discounts to maximise margin at all times

Rail Division Team Support:

  • Assisting with customer projects
  • Entering “Bill of materials” and associated data
  • Sourcing material and supplier quotations
  • Entering part information
  • Maintaining accurate records
  • Preparation of internal and external reports and documentation including HSE documentation
  • Preparation of reports and KPI graphs

Other Responsibilities:

  • Assistance to customer service, accounts and purchasing departments 
  • Liaising between departments

A Company pool car will be made available when the need arises to visit customers.

Skills / Requirements:

  • A keen eye for detail and accuracy
  • Knowledge within the Rail Industry together with Hydraulic and Pneumatic System / technical support would be an advantage however not essential
  • Able to communicate effectively with colleagues, customers and visitors
  • Able to work individually or as part of a team
  • Able and willing to draft reports, emails and other related documentation
  • Be commercially aware 
  • Good level of IT ability and a willingness to learn
  • Must be able to multi-task
  • Able to prioritise workload
  • Punctual

Benefits: 

  • Negotiable salary (depending on experience)
  • 25 days holiday, plus bank holidays
  • Additional celebration day
  • Company pension
  • Profit Share Scheme
  • Free parking 
  • Ongoing training opportunities 
  • Employee Assistance Programme
  • Early Friday finish

As a small company there may be times when you are asked to carry out tasks that are not on your job description but we would expect to have for full co-operation on the occasions when this need arises.

 

If you would like to apply for this role, please submit your CV. 

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any during your application or interview (if applicable). If there are any additional options you’d like to request, or you are having difficulty in applying, please contact us.