Telephone Sales/customer Care Advisor

4 weeks ago


Southampton, United Kingdom Page Personnel Sales Full time

With our client headquartered in central Southampton, they was established in 1963 and is an innovative fuels distribution company with market-leading expertise, national coverage and global awareness. In collaboration with key suppliers, they provide their customers with the very highest levels of customer service and professionalism, renewable fuel alternatives, market updates and the latest technology solutions.
The key responsibilities for the Customer Service Sales Assistant are:
# Customer Engagement: Interact with customers via phone, email, chat, or in-person to provide personalised assistance and support. Build rapport and establish long-term relationships with customers by understanding their needs and preferences.
# Sales Generation: Proactively identify sales opportunities during customer interactions. Recommend products or services based on customer requirements, up sell or cross-sell additional items, and effectively close sales to meet or exceed revenue targets.
# Develop a deep understanding of our product or service offerings, including features, benefits, and pricing. Stay updated on new products, promotions, and industry trends to provide accurate information to customers and drive sales.
# Issue Resolution: Address customer concerns, complaints, or technical issues in a timely and professional manner. Ensure accuracy in order details, pricing, and delivery time lines to enhance the overall customer experience.
# Maintain detailed records of customer interactions, inquiries, sales transactions, and resolutions using CRM software or other tracking systems. Generate reports, analyse data, and identify opportunities for process improvements or service enhancements.

The successful candidate for the Customer Service Sales Assistant role is someone who has:
Previous experience in customer service, sales, or a related field preferred.
Proven sales ability with a results-driven mindset.
Proficiency in using CRM software, Microsoft Office, and other relevant tools.
The candidate for the Customer Service Sales Assistant will receive:
Competitive salary with performance-based incentives.
Holiday package
Dynamic and supportive work environment with opportunities for growth and advancement.
#


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