Service Management Team Manager
1 month ago
Service Team Lead
Salary: £60k - £70k + Bonus + Vehicle + Benefits
Berkshire (Remote Hybrid)
nGenium is currently seeking a dynamic and experienced Service Team Lead for our client a leading Life Sciences OEM. As a Service Team Lead, you will play a crucial role in overseeing and coordinating service delivery activities within the UK, both directly and indirectly through the coordination of your team. This is a field-based role with a focus on ensuring customer satisfaction, service quality, productivity, and profitability.
Attain service metrics and operational goals set by the service department.
Uphold and enhance customer satisfaction, service quality, productivity, and profitability.
Offer optimal service support for instruments and customers, taking into account economic factors and contractual obligations.
Arrange instrument installations, maintenance, troubleshooting, repairs, and other service support tasks as needed.
Support sustainable and ethical business growth initiatives.
Coach employees to comprehend and adhere to service processes and protocols.
Escalate issues regarding customer complaints surpassing deadlines and critical incidents.
Collaborate with Service Management and other departments.
Execute, delegate, and oversee service orders according to established criteria and priorities.
Support sales representatives and their sales endeavours.
Generate and back quotations for various service activities and contribute to sales proposals.
Provide support for quality assurance-related tasks.
Address challenging service situations and customer grievances through appropriate escalation channels.
A Suitable Service Team Lead would need:
Extensive experience as an engineer/manager in the medical devices or life sciences industry.
Excellent communication and people management skills.
If this Service Team Lead opportunity is of interest, or for any laboratory and scientific instrumentation recruitment, please contact Nathan Read #J-18808-Ljbffr
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