Flexible Solutions Engineer

1 month ago


London, United Kingdom Zazu-Digital Full time

Be Part of a Transformative Journey in Public Sector Digital Services
We are collaborating with one of the UK's most progressive public sector organisations, committed to transforming their digital landscape. We are recruiting for a Business Solutions Engineer to join the Technology Adoption Team, built with the purpose of fostering a proactive digital learning culture while working with users to solve the business problems of today using a growing productivity toolset.
They relish in solving business problems alongside users, and supporting colleagues in finding new and exciting ways to work effectively in the organisations hybrid digital world of work. They develop solutions that work, with users every step of the way, building their confidence with technology through everything possible. They are always curious, and love to experiment and test the latest updates across cloud-productivity toolset to ensure delivery of the best value to users and the citizens within the community.

This role supports the deployment and use of the organisations productivity and low-code automation tools within different departments and teams, while supporting a community of low-code builders. You’ll work closely with users to recommend and develop solutions that will support their daily work, using a passion for solving problems, experimenting, and tackling the challenges our business faces.

The role will implement effective governance, technical support and testing for tools. Using data insights and user engagement to develop a sustainable environment that promotes adoption and experimentation.
Implementing a framework for systematically working with departments and teams to understand their business needs, leading targeted engagement activity across the business.
Leading activities within business areas to elicit business needs that productivity tools and automations can support.
Following established methodology for the mapping and analysis of potential automations. Including testing and usability evaluations.
Solving problems through the building, testing and experimentation of our productivity and low-code automation tools.
Documenting and cataloguing solutions, building a repository for showcasing best practice.
Review configurations of our productivity tools and low-code automations across the organisation following the established framework, process and policies.
Implementing the agreed communication framework to support the organisation and its community of builders through updates and changes.
Ensuring training opportunities and content are provided to business owners on tools and low-code automations.
Supporting the analysis of the organisations license state for the use of productivity and low-code automation tools, maintaining assignment against our organisation personas.
Supporting the review of data and service metrics to identify trends. Translating these to system configuration changes and improvements to develop a sustainable environment when appropriate.
Implement our testing framework for our productivity and low-code automation toolset.
Provide technical guidance and support to priority projects across our productivity and low-code automation toolset.
Actively contribute to cross-departmental and multidisciplinary teams, planning, directing, coordinating, and executing activities to drive continual improvement.

Experience working in a modern agile delivery environment (Scrum, Kanban etc)
Familiar with support of specific business functions or processes including an understanding of the DevOps approach where development and operational staff work together.
Aware of the business environment relating to closely associated organisations, including suppliers, partners and other public sector organisations.

Background in the configuration of systems and cloud-based productivity products.
Microsoft Power Platform certifications - Fundamentals (PL-900), App Maker (PL-100), Developer (PL400)
The salary on offer is competitive and comes with one of the best pension schemes that we've seen. There is also a highly flexible working model to champion work/life balance.



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