Senior Account Manager
3 weeks ago
Senior Account Manager Global Strategic Accounts (EMEA)
Full-time AboutCint Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours. We are feeding the world’s curiosity Overview We are seeking a Senior Account Manager to nurture our Global Strategic Accounts in EMEA. The Account Manager’s role is to retain and grow their business with Cint. You'll have the opportunity to work collaboratively across multiple teams in Cint - Commercial, Marketing, Finance, Operations, Legal, Product & Technology. This role is hybrid, working mandatorily 1-2 days a week from our central London office. Reporting to the VP of Global Strategic Accounts EMEA, you will play a key role in driving the growth and commercial strategy with our largest and most strategic accounts. You will be performance driven with a track record of exceeding commercial goals and KPIS. You are a natural relationship builder with the ability to manage stakeholders both internally and externally. You know how to develop a growth pipeline from upselling and cross selling technology products and services. You must be an excellent listener, with the ability to provide constructive feedback to the business to ensure the requirements of our largest clients are clearly understood and how this shapes future product innovation. Naturally curious about business strategy and customer engagement, you will have a consultative and advisory selling approach. With the industry undergoing digital transformation at an unprecedented rate you will also have the confidence to challenge and drive clients in their thinking and have acute influencing skills. You will be highly astute, with exceptional commercial acumen and be a natural self-starter who enjoys working with a diverse range of people in large global organisations. Role Purpose and Responsibilities
Develop & nurture strong relationships with customers whilst developing network with key business stakeholders to activate, scale and grow revenue.
Act as a truly consultative business partner, identifying client pain points, and recommending solutions from Cint’s product suite.
Implement and execute Strategic account plans and collaborate with the global teams to achieve these, sharing best practices.
Support the quarterly business review process – both internal and external.
Be able to confidently communicate Cint value propositions to customers’ business goals.
Collaborate closely with colleagues across Enterprise, Media Measurement and Connected Data solutions to help identify and win new business opportunities.
Serve as the voice of the customer to ensure their needs are being communicated into the Cint organization.
Work closely with cross-functional internal teams, particularly Customer Success,to ensure that day to day operations are running smoothly and any escalations are dealt with in a timely manner.
Work with marketing to initiate campaigns and drive thought leadership that adds value to our most strategic customers in EMEA.
Project Management to improve the entire customer experience.
Identify new entities/departments across these global organisations that we are not currently working with and make new stakeholder connections.
Achieve quarterly goals while keeping clients satisfied and engaged with our products and services.
Diligent use of CRM and KPI tracking, including forecasting. What We Are Looking For
Previous experience in an Account Management/strategic client facing role.
Demonstrable experience of using a consultative approach to sell, upsell and deliver a best-in-class solution for the client.
Track record of hitting and over-achieving commercial targets.
Proven ability to collaborate and build strong relationships with customers.
Accountable (one of our core values), with a passion for going the extra mile for clients.
Proven ability to engage across corporate functions (Sales, Marketing, Customer Support, Professional Services, and Product Management).
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
Prior Experience in software sales and/or market research is a plus, but not a re-requisite.
Passion for technology, with the ability to use, demonstrate, and speak about new disruptive technologies to clients.
Excellent communication, negotiation and presentation abilities. Our Values Collaboration is our superpower
We uncover rich perspectives across the world
Success happens together
Innovation is in our blood
We’re pioneers in our industry
Our curiosity is insatiable
We bring the best ideas to life
We do what we say
We’re accountable for our work and actions
Excellence comes as standard
We’re open, honest and kind, always
We are caring
We learn from each other’s experiences
Stop and listen; every opinion matters
We embrace diversity, equity and inclusion
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