Agile Practitioner

2 weeks ago


Manchester, United Kingdom Vermelorpo Full time

This is a remote position with the requirement to travel to London once a month.

This is a remote position with the requirement to travel to London once a month.
Research, Measurement, Data, Analysis, Insight, and Reporting
Collaborate with other CX Team colleagues to maintain survey question sets and design new surveys.
Collaborate with other CX Team colleagues to continually improve the volume and quality of insight.
Produce meaningful trend data analysis and insight that enables the business to identify and investigate key themes.
Work collaboratively with the wider CX team to gather and analyse customer insight, including complaints data and colleague feedback.
Collaborate with other CX colleagues to ensure the quality of the reporting produced meets the report brief.
improvement of existing business processes, products, and services through customer journey mapping, identifying customer pain points, detailing user stories, tracking customer journeys, and conducting data analysis using multiple data sources to solve business and customer problems.
Provide SME knowledge with respect to digital and human customer experience design, using primary research to determine customer needs and expectations, working in an Agile environment.
Provide SME knowledge with respect to root cause analysis and continuous improvement methodologies.
Risk, Compliance and Governance
Ensure any operational risks are identified and fed into the Risk and Governance framework.
Highlight and report potential conduct risks identified from customer survey insight.
Actively work with Risk and Compliance to develop and embed frameworks and best practice.
Excellent facilitation and collaboration skills to run and manage effective virtual workshops using a virtual whiteboard product such as Miro.
Experience of designing digital and human customer experiences using a design thinking approach and primary research.
Creation of compelling stories from customer data and insights.
Demonstrable customer journey mapping experience, identifying touch points, pain points and the data required to measure CX improvements.
Demonstrable ability to think strategically and operate within a broad context, with strong commercial awareness.
Advanced Microsoft Excel, Word, and PowerPoint skills.
Experience of demonstrating compliance with The Consumer Duty Regulations in a Financial Services company.
Seniority level Mid-Senior level

Employment type Full-time

Job function Health Care Provider
CYP Crisis Care Mental Health Practitioner
Healthcare Scientist/ Science Practitioner - Respiratory
Home Treatment Mental Health Practitioner
Mental Health Joint Response Vehicle Practitioner
General Practitioner With Special Interest (Substance Misuse)
General Practitioners (Relocate to Canada)
Trainee Advance Critical Care Practitioner
Clinical Research Facility (CRF) Education and Training Practitioner
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#


  • Agile Coach

    4 weeks ago


    Manchester, United Kingdom Adecco Full time

    **Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an...

  • Agile Practitioner

    1 month ago


    Manchester, United Kingdom Vermelo RPO Full time

    This is a remote position with the requirement to travel to London once a month. Research, Measurement, Data, Analysis, Insight, and Reporting Collaborate with other CX Team colleagues to maintain survey question sets and design new surveys. Collaborate with other CX Team colleagues to continually improve the volume and quality of insight. Produce...

  • CX Practitioner

    2 weeks ago


    Manchester, United Kingdom Vermelorpo Full time

    Join to apply for the CX Practitioner role at Vermelo RPO 2 weeks ago Be among the first 25 applicants Join to apply for the CX Practitioner role at Vermelo RPO Save this job with your existing LinkedIn profile, or create a new one. Save this job with your existing LinkedIn profile, or create a new one. Your job seeking activity is only visible...

  • Senior Practitioner

    1 month ago


    Manchester, United Kingdom Greater Manchester Mental Health NHS Foundation Trust Full time

    An exciting opportunity has arisen for an individual to join our expanding Greater Manchester Reconnect service, in the new role of Senior Practitioner. The post holder will have excellent communication and person skills and have extensive experience of working with individuals in mental health, learning disability or criminal justice services. Our Greater...

  • CX Practitioner

    1 month ago


    Manchester, United Kingdom Vermelo RPO Full time

    CX PRACTITIONER This is a remote position with the requirement to travel to London once a month. This is a key role whose main objective is supporting the business to improve the end-to-end experience our customers have. Reporting to the Customer Insight and Improvement Manager, you will support our evolving customer experience strategy. This is a wide...

  • CX Practitioner

    3 weeks ago


    Manchester, United Kingdom Vermelo RPO Full time

    CX PRACTITIONER This is a remote position with the requirement to travel to London once a month. This is a key role whose main objective is supporting the business to improve the end-to-end experience our customers have. Reporting to the Customer Insight and Improvement Manager, you will support our evolving customer experience strategy. This is a wide...

  • CX Practitioner

    3 weeks ago


    Manchester, United Kingdom Vermelo RPO Full time

    CX PRACTITIONERThis is a remote position with the requirement to travel to London once a month.This is a key role whose main objective is supporting the business to improve the end-to-end experience our customers have. Reporting to the Customer Insight and Improvement Manager, you will support our evolving customer experience strategy.This is a wide reaching...

  • CX Practitioner

    3 weeks ago


    Manchester, United Kingdom Vermelo RPO Full time

    CX PRACTITIONER This is a remote position with the requirement to travel to London once a month. This is a key role whose main objective is supporting the business to improve the end-to-end experience our customers have. Reporting to the Customer Insight and Improvement Manager, you will support our evolving customer experience strategy. This is a wide...

  • CX Practitioner

    1 month ago


    Manchester, United Kingdom Vermelo RPO Full time

    CX PRACTITIONER This is a remote position with the requirement to travel to London once a month. This is a key role whose main objective is supporting the business to improve the end-to-end experience our customers have. Reporting to the Customer Insight and Improvement Manager, you will support our evolving customer experience strategy. This is a wide...


  • Manchester, United Kingdom NatWest Digital X Full time

    Join us as a Lead Cloud Network EngineerYou’ll be acting as technical and cultural change catalysts, accelerating learning journeys and the progressive adoption of the DevOps centre of excellence Technical practices and techniquesWe’ll look to you to utilise your in-depth understanding and broad experience of daily continuous deployment of...

  • Senior Scrum Master

    1 month ago


    Manchester, United Kingdom Northrop Grumman Full time

    **Requisition ID**:R10140966**: - ** Category**: Information Technology - ** Location**: Manchester, Manchester, United Kingdom - ** Citizenship required**: United Kingdom Citizenship - ** Clearance Type**: Security Check (SC) - ** Telecommute**: Yes-May consider hybrid teleworking for this position - ** Travel Required**: Yes, 10% of the Time - **...

  • Lead Scrum Master

    4 weeks ago


    Manchester, United Kingdom Northrop Grumman Full time

    **Requisition ID**:R10140966**: - ** Category**: Information Technology - ** Location**: Manchester, Manchester, United Kingdom - ** Citizenship required**: United Kingdom Citizenship - ** Clearance Type**: Security Check (SC) - ** Telecommute**: Yes-May consider hybrid teleworking for this position - ** Travel Required**: Yes, 10% of the Time - **...


  • Manchester, United Kingdom Turner & Townsend Full time

    Every day we help our global clients deliver ambitious and highly technical projects in over 130 countries worldwide. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. Every day we help our major global clients deliver ambitious and highly technical...


  • Manchester, United Kingdom Turner & Townsend Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Company Description Every day we help our global clients deliver ambitious and highly technical projects in over 130 countries worldwide. If you're looking to take your career to the next level, there's room for you to grow at Turner & Townsend. ...


  • Manchester, United Kingdom Turner & Townsend Full time

    Company Description Every day we help our global clients deliver ambitious and highly technical projects in over 130 countries worldwide. If you’re looking to take your career to the next level, there’s room for you to grow at Turner & Townsend.  At Turner & Townsend we’re passionate about making the difference. That means delivering better...


  • Manchester, United Kingdom Computacenter Full time

    Job Introduction As a Junior DevOps Engineer you will work in a focused delivery teams building multi cloud architectures and technologies to be used on public and private cloud environments. You will be working within the DevOps team, deliver stable, reliable, fault-tolerant solutions to our clients, as well as helping to expand and improve an automated and...

  • Health Visitor

    1 month ago


    Manchester, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    We have an exciting opportunity for highly motivated Health Visitors to join our integrated 0-19 team. (Current Health Visiting Students who are due to qualify within the next three months are welcome to apply). We are looking to recruit an enthusiastic and motivated practitioner with initiative and drive who is keen to contribute to the further development...


  • Manchester, United Kingdom Northern Care Alliance NHS Group Full time

    The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths...

  • Chief Project Officer

    1 month ago


    Manchester, United Kingdom GCHQ Full time

    **Details**: **Reference number**: - 253923**Salary**: - £83,856 - £97,890**Job grade**: - SCS Pay Band 1**Contract type**: - Fixed Term**Length of employment**: - 2 Years with the possibility of extending for a further year**Business area**: - At GCHQ, diversity and inclusion are critical to our mission. To protect the UK, we need a truly diverse...


  • Manchester, United Kingdom Restore Plc Full time

    **Apprenticeship - Customer Service Assistant** **Business Unit: Harrow Green** **Location: Manchester M17 1FP** **Contract Type: Permanent - Full Time** **Hours: 37.5** **Salary: £15,000 - £17,000** We have a new and exciting opportunity for a Customer Service Assistant Apprenticeship role at our site in Manchester. As a Customer Service Assistant,...