Operations Administration Assistant
4 weeks ago
Job Title: Operations Administrator Department: Operations Line Manager: Central Services Manager Location: Farnborough Salary: £21-22,000 Benefits
- Private Medical Insurance (self cover)
- Income Protection (75% salary for 3 years)
- Life Assurance (4x salary)
- Critical Illness (£50,000 lump sum)
- Pension 6% Employer, 3% Employee
- To deliver all aspects of central print services in line with agreed standards and SLAs.
- To deliver all aspects of inbound and outbound post services, this includes correct classification and allocation of post documents and providing excellent service to customers.
- To deliver client related administrative tasks including producing valuations and completing client checks.
- To take part in delivery of projects where necessary, this includes central mailings and FCA-related tasks.
- To provide reception services as necessary, this includes the management of Central Services mailbox and other duties.
- To undertake heavy lifting of paperwork on an ad-hoc, restocking basis.
- To undertake ad-hoc duties and workstreams as necessary within the Operations function.
- Financial Services experience is desirable, preferably obtained in a life and pensions environment. Competent at using Microsoft packages and client databases.
- Specialist Knowledge (preferable) X Plan, PSI Capture, Provider Platforms
- Experience of working within an office environment
- Attention to Detail
- Customer focus
- Communication
- Embracing Change
- Decisiveness
- High level of communication skills both written and verbal
- Good ability to plan and organise
- Have a flexible approach to undertaking tasks
- A good telephone manner.
- Good decision making skills
- Printing
- Scanning
- Post & scanning experience
- General Office Duties
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