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Customer Service Team Leader

2 months ago

NewcastleunderLyme Staffordshire, United Kingdom E3 Recruitment Full time €30,000

Due to continued growth we are seeking to appoint a Customer Service Team Leader to join a leading PLC listed manufacturing organisation in the Stoke on Trent area. The company have a long-standing reputation for providing quality products and high levels of customer care, in which people and service are at the core of their operations. As a business, they are passionate about investing in their people and as such, are able to offer training, and personal development opportunities across the organisation, as well as hybrid working.

Within the position you will report to the Head of Customer Services leading a team of circa 12 highly experienced customer service representatives. The position would suit an experienced Customer Service Team Leader, Customer Service Manager, or Customer Service Supervisor who has a passion for leading, coaching and developing customer teams and supporting operations.

What's in it for you as Customer Service Team Leader?

A permanent opportunity to join a leading and secure UK manufacturing organisation
Hybrid working
Training and personal development opportunities
The ability to make tangible improvements to the overarching customer service and order processing experience, by driving improvements to systems and processes
Days based position Monday to Thursday 8.30am to 5pm with an early finish on a Friday
Salary circa £30k per annum, company pension matched up to 10%, hybrid working opportunities
Additional benefits as associated with a PLC listed business, shopping and holiday discounts
Potential share option scheme
Key Requirements of the Customer Service Team Leader:

Customer Service Team leading experience
Experience of coaching mentoring and developing customer service teams
Strong Microsoft skills; Word, Excel, Outlook etc
The ability to manage and coordinate customer service teams
Key Duties of the Customer Service Team Leader will entail:

The training, coaching and mentoring of a team of customer service representatives
The ability to field calls and emails from customers, dealing with issues and complaints, being the first point of contact for escalations, or concerns
The monitoring of KPI's to ensure the delivery a world class customer service experience by improving processes and systems along the way If of interest, please apply now