Homelessness Officer

Contract:
Temporary
Flexible Hours/Full Time
We’re helping to make a difference to vulnerable people. Each day brings new challenges and we have to react to the demands of our homeless residents in temporary accommodation. Working with residents to meet their needs to sustain their tenancies, this will include understanding and working empathically with people through complex situations, assisting residents in maximising income and give advice or where appropriate, referrals on money management matters and empowering and signposting residents to find solutions and appropriate support.
You’ll have time to immerse yourself in the community. The Housing Management team is a small but busy team providing an extensive and responsive property management service to homeless clients placed into temporary accommodation procured by the Council. Sitting within the Welfare and Housing Service, the team support each other by working closely together to achieve the right results and to deliver a holistic service to clients who are homeless or at risk of homelessness. You will be supported to carry out the following duties, responsibilities and training…
To provide a high-quality Income Management Service and be responsible for the arrears management and income collection of a specified caseload.
Maximising income through the effective collection of rent and service charge income, giving appropriate advice and guidance to residents in respect of rent, other tenancy charges and arrears. Contact will include home visits and working outside of core hours where necessary.
An inclusive and social working environment with a variety of staff networks.
Opportunities for flexible and agile working, we offer a hybrid model of working to promote flexible working around personal and family commitments.
Generous annual leave commencing at 25 days increasing after 3 years’ service to 28 days (pro rata for part time). With additional annual leave purchase policy.
Regular opportunities for development with internal and external training courses.
A great office location next to travel links and the regenerated town centre.
An extensive employee assistance programme (EAP) to support health and wellbeing.
Discounted leisure centre and gym membership.
Local government pension scheme / Life insurance cover.
We are looking for someone with sound experience of working in a rent or housing service and dealing with finances ideally in the social housing sector. You will have a good understanding of best practice in management of income recovery, debt counselling and debt collection. At Bracknell Forest we champion equality, diversity and inclusion and welcome applications from candidates from all backgrounds, regardless of race, ethnicity, gender, sexual orientation, disability, or age. As a Disability Confident Employer, please let us know if you need any adjustments at any point during the recruitment process by contacting our friendly recruitment team on recruitment@bracknell-forest.1 of the Secondment Policy, must consult with their manager before applying.
No agencies please. 
We welcome applications from all sections of the community.
Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.
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