SQL Application Support Engineer

2 weeks ago

London, United Kingdom DRW Full time

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.
Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.
DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.
As an Application Support Engineer on the Unified Platform Support team, you'll be part of a tight knit and expanding team of support analysts at a top tier proprietary trading firm. This role will likely appeal to technically minded members of support teams who want the freedom to dig deeper into issues and the code.
Work with low latency financial market data and learn the intricacies of how market data feeds and electronic exchanges work
Work with order data across a vast array of markets and asset classes
Support systems processing that data for Surveillance and Regulatory Reporting functions
Use the latest technology stacks such as AWS, Java 17, Python 3, HDF5, Kubernetes and Argo
Embraces a remote first policy, accommodating remote work, in office, or hybrid arrangements
We value business impact and outcomes over process, and we make decisions based on data. Operate key parts of a sophisticated data analysis pipeline
Monitor and work through list of data-related issues raised by the system, drilling into those requiring action, including looking into the code
Monitor support channels and respond to user issues (2-10 per day)
Provide L1 and L2 support for users and collaborate with developers on L3 support
Onboard support processes for new development teams and applications as the support team continues to expand
Previous experience supporting, monitoring, and troubleshooting high performance applications in the financial markets industry
Experience supporting Linux environments
Experience working with market data or order data systems
Familiarity with transfer protocols for financial data (FIX, native protocols)
Java, and Python are a plus
Familiarity with version control software (git or svn)
Experience with cloud computing, AWS preferred
SQL experience including queries/updates/table creation/basic database maintenance
For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at .
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