Application Support Analyst

4 weeks ago


City of London Greater London, United Kingdom Paul Murphy Associates Full time

Full Time
Our client is seeking an Application Support Analyst who will work closely with the Global Development and Trading Platforms Support teams. The London Application Support team is part of the Global Application Support Team which provides follow the sun support for Applications globally. The team are responsible for application service transition and provide 2nd line & 3rd line support of business applications, investigating everyday operational requirements and problems as well as contributing to improvements.
Support and administration of Microsoft SQL Server based applications and other applications.
• Support and administration of multiple third party and in-house applications.
• Liaise with software/ISV/platform vendors on the development of system enhancements to overcome known problems or further fulfil user requirements.
• Release management and planning.
• Assist with the role out of Azure / DevOps
• Work with and help manage external vendors and service providers.
• Log, review and update IT related incidents & problems into the IT service desk system, ensuring SLA’s are met.
• Prepare and document test plans and test cases for acceptance testing.
• Test, evaluate and support new technology and applications.
• Participate in IT related meetings as required
• Assistant with tasks and projects as assigned by Line Manager.
Strong technical skills in MS-SQL Administration & T-SQL
• Ruby, Python, Powershell)
• Strong understanding of financial products particularly equities, exchange traded derivatives and foreign exchange
• Experienced in producing good quality technical documentation
• Basic understanding of ITIL Application lifecycle management/Service Transition
• Basic ITIL experience of incident, change and problem management



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