Head of Operations

6 days ago


United Kingdom LG select Ltd Full time €60,000 - €80,000

Newly created opportunity for an ambitions Head of Operations or Senior Operations Manager looking for the next step, with strong leadership, commercial and analytical skills.

Excellent prospects for accelerated career progression as the business continues on their growth trajectory.

£60-£80k dependent on experience plus strong bonus and full benefits package,

A minimum 5 years Ops experience within a Financial Services contact centre is essential to being considered.

Key responsibilities will include:

  • Ensuring adequate coaching and feedback is taking place
  • Adequate and regular 1-2-1s are being conducted across the Operation
  • Setting KPIs in line with operational targets
  • Working with the Dialler Manager, responsible for setting and achieving key productivity KPIs
  • Production of Monthly performance reports to be shared with the wider Exec
  • Ensure that Weekly call calibrations take place and attend where necessary
  • Identifying and managing Operational efficiencies
  • Scope operational improvements
  • Strategy enhancements based on MI
  • System /process improvements front line staff
  • Working closely with Data /Analytics

If you would like more information about this role please apply or contact me, at your earliest convenience, karen@lgselect.co.uk for a confidential conversation.


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