Head of Operations and Strategy

7 months ago

United Kingdom Insulet Corporation Full time

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
- We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it**Job Description**:
Job Title: Head of Operations and Strategy - Insulet Global Business Services (IGBS)

Department: Global Operations

Position Overview:
Head of Operations and Strategy for IGBS is a global position providing program management and strategic thought leadership for IGBS. This role reports to the Vice President of IGBS.

As the Head of Operations and Strategy for IGBS, this role is responsible for the implementation of a portfolio of strategic and transformative initiatives that will combine to form a new Insulet Global Business Services division called IGBS. Once IGBS is established, this role will set the standards and define tools and methods by which IGBS envisions, prioritizes, and delivers projects and large-scale change programs within IGBS. In this capacity this role will ensure adequate transparency and governance of all IGBS initiatives. Once established, this role will also look to offer and scale these activities throughout the enterprise as a valuable IGBS capability. This role will also ensure that the IGBS strategy and portfolio of initiatives are fully enabling of the broader Insulet enterprise strategy, and initiatives. This role will work with other IGBS leaders and strategists to create and periodically revise the overall IGBS strategy. Additionally, this role will provide leadership for the design and establishment and operations of an offshore capability center network, beginning with an Americas Hub, and being extended to include both European and Asian satellite locations as the company grows. Leaders of the offshore centers will report functionally, on an ongoing basis, to this leader for center health, eco-system development and operational standardization purposes.

**Responsibilities**:
As the Head of Operations and Strategy for IGBS will provide program management leadership for the establishment of IGBS, provide ongoing program management leadership within IGBS, and provide strategic thought leadership for IGBS as it develops. This individual will also work across boundaries, functions, and geographies and will work with external consultants where needed to support the work. As a member of the IGBS LT this leader will also act as an account manager for one or more Insulet accounts.

Ensure Successful Program Definition and Implementation Planning to Establish IGBS in Insulet
- Ensure comprehensive project and program management capability is established to ensure successful implementation of IGBS in Insulet.
- Champion rigorous risk and issue management focus for all IGBS program activities.
- Provide program management leadership and ensure coordination for multiple program streams and multiple stakeholder communities, including third parties and impacted Insulet functions.
- Ensure coordination with overall enterprise transformation plan and ensure adequate air traffic control is in place to prevent unwanted enterprise program conflicts.
- Working closely with the Organizational Development (OD) leader, ensure that IGBS planning includes adequate attention to organizational change management needs.
- Prepare comprehensive, timely and accurate program updates for program stakeholders and steering bodies.

Provide Enterprise Program Leadership and Transformation Capability for IGBS and Insulet
- Create and maintain an enterprise project and program management capability, including standards, tools and methods, which serves as a cornerstone for how IGBS run projects and programs. Establish these capabilities as integral to IGBS and available as enterprise capabilities.
- Partner with the IGBS OD lead to ensure adequate change management efforts are embedded in IGBS projects and programs.
- Gather lessons learned from projects and programs and champion IGBS efforts to embed key lessons in subsequent efforts.
- Catalyze and lead an enterprise forum of program management professionals to continuously improve Insulet project and program management efforts across the enterprise.

Create and Maintain the IGBS Strategy
- Lead and coordinate strategy development efforts across all areas of IGBS.
- Ensure IGBS strategy is fully integrated with and clearly enables the Insulet enterprise strategy.
- Develop and lead an IGBS portfolio management process that ensures tight linkages between planned initiatives and the IGBS and Insulet strategies.

Manage the Offshore Capability Center Eco-System
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