Manager, Financial Management
4 weeks ago
Salary: £40k-50k plus bonus and benefits
Transforming the car finance experience with simplicity and integrity. They are now looking for a Complaints Manager to report to the Head of Quality & Complaints.
You will have a background in dispute resolution, preferably in a regulated setting, and be well-versed with FCA DISP regulations and complaint-handling best practices. As Complaints Manager, you will be a point of escalation for complex & high-value complaints where the business has exposure to monetary loss to come to a prompt resolution & mitigate any monetary loss to the company. You must have a strong understanding of the Supply of Goods Act 1982, Consumer Rights Act 2015, Treating Customers Fairly (TCF), Data Protection Act 1998 and the Financial Conduct Authority (FCA) guidelines.
Managing a team of Complaints Executives supporting them with their development.
Attend lender conference calls building relationships with key partners.
Own the processes that sit within the Complaints team and ensure that there is clear communication across all key stakeholders.
Inform customers of the outcome of their complaints over the phone and in writing, explaining your decision and their options.
If appropriate, decide on the level of compensation to be awarded to customers – you will be responsible for choosing the right option.
Summarise all evidence of investigations about customer complaints to be supplied to both customers & lenders.
To proactively seek to improve your own skills to the benefit of the company’s service through the identification of training needs with your line manager.
Consult with internal departments, dealers, lenders, mechanical engineers etc. to obtain information to investigate a complaint thoroughly.
Evidence of working in a complaint’s role, managing complex complaints & processes
I understand that by ticking this box and submitting this form, I consent to THC Recruitment contacting me by email or phone in order to process my enquiry. Salary: £40k-50k plus bonus and benefits
Hybrid working after training completed.
Your role is to conduct comprehensive and robust quality checks on work completed within different departments across the company, assisting …
Salary: £40k-50k plus bonus and benefits
You will be based in the Midlands and be offered hybrid working and an excellent salary, bonus and career opportunities. Salary: £40k-50k plus bonus and benefits
-
Financial Management
3 weeks ago
Manchester, United Kingdom AJ Bell Management Limited Full timeLooking to develop a career with an award-winning business in the financial services industry? AJ Bell could have just the opportunity for you. An exciting new role has been created for a Financial Management & Reporting Manager to join our high performing finance team to support the continued growth of the business and transition to a new accounting...
-
Financial Management
2 weeks ago
Manchester, United Kingdom AJ Bell Management Limited Full timeLooking to develop a career with an award-winning business in the financial services industry? AJ Bell could have just the opportunity for you. An exciting new role has been created for a Financial Management & Reporting Manager to join our high performing finance team to support the continued growth of the business and transition to a new accounting...
-
Financial Management
2 weeks ago
Manchester, United Kingdom AJ Bell Management Limited Full timeLooking to develop a career with an award-winning business in the financial services industry? AJ Bell could have just the opportunity for you. An exciting new role has been created for a Financial Management & Reporting Manager to join our high performing finance team to support the continued growth of the business and transition to a new accounting...
-
Financial Management
2 weeks ago
Manchester, United Kingdom AJ Bell Management Limited Full timeLooking to develop a career with an award-winning business in the financial services industry? AJ Bell could have just the opportunity for you. An exciting new role has been created for a Financial Management & Reporting Manager to join our high performing finance team to support the continued growth of the business and transition to a new accounting...
-
Financial Management
1 week ago
Manchester, United Kingdom AJ Bell Management Limited Full timeLooking to develop a career with an award-winning business in the financial services industry? AJ Bell could have just the opportunity for you. An exciting new role has been created for a Financial Management & Reporting Manager to join our high performing finance team to support the continued growth of the business and transition to a new accounting...
-
Financial Crime Operations Manager
3 weeks ago
Manchester, United Kingdom AJ Bell Management Limited Full timeA new and exciting opportunity has arisen to join AJ Bell as an Operational Financial Crime Manager. The successful candidate will lead the first line team who serve as the primary responders to referrals originating from customer services and operations business areas. Their key responsibilities encompass triaging the referrals, conducting an initial risk...
-
Operational Financial Crime Manager
3 weeks ago
Manchester, United Kingdom AJ Bell Management Limited Full timeA new and exciting opportunity has arisen to join AJ Bell as an Operational Financial Crime Manager. The successful candidate will lead the first line team who serve as the primary responders to referrals originating from customer services and operations business areas. Their key responsibilities encompass triaging the referrals, conducting an initial risk...
-
Decarbonisation Programme Manager
4 weeks ago
Manchester, United Kingdom Program Manager, EMEAAPAC Full timeBased at any of our airports - Manchester, Stansted or East Midlands About us: At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations...
-
Financial Manager
1 week ago
Manchester, United Kingdom Mowlem Group Full timeJob Title: Finance & Business Services Manager, Expatriate (various) Reporting to:Head of Finance, UK Location: Overseas: East Africa or West Africa A unique opportunity to join a growing British contractor overseas for their upcoming projects in East and West Africa. These are Expatriate roles on a 11 week / 2 week rotation. An exceptional package including...
-
Financial Manager
5 days ago
Manchester, United Kingdom LTEK Recruitment Full time**FINANCIAL MANAGER** **MANCHESTER** We have an exciting opportunity to fill a newly created position as Financial Manager to join a well-established client within the Renewable Energy sector. The Directors are recognised industry leaders in the Renewable Energy Industry and they are now lookingto add to their management team. We are looking for a...
-
Senior Relationship Manager
2 months ago
Manchester, United Kingdom cer Financial Full timecer Financial are working alongside a bank who are based in the Manchester. They are seeking a Senior Relationship Manager to work with them on a permanent basis. The role holder is primarily responsible for driving profitable volume growth through value added sales and service of Commercial / SME customers. They target and manage an assigned portfolio of...
-
Financial Crime and Risk
2 weeks ago
Manchester, United Kingdom AJ Bell Management Limited Full timeWe are now recruiting for an experienced Head of Financial Crime and MLRO to provide strategic direction for our established risk-based Financial Crime framework. This is a ‘hands on’ role and the successful individual will be responsible for the development of a Financial Crime strategy designed to drive, promote, and mature a strong Financial Crime...
-
Financial Crime and Risk
2 weeks ago
Manchester, United Kingdom AJ Bell Management Limited Full timeWe are now recruiting for an experienced Head of Financial Crime and MLRO to provide strategic direction for our established risk-based Financial Crime framework. This is a ‘hands on’ role and the successful individual will be responsible for the development of a Financial Crime strategy designed to drive, promote, and mature a strong Financial Crime...
-
Financial Crime and Risk
2 weeks ago
Manchester, United Kingdom AJ Bell Management Limited Full timeWe are now recruiting for an experienced Head of Financial Crime and MLRO to provide strategic direction for our established risk-based Financial Crime framework. This is a ‘hands on’ role and the successful individual will be responsible for the development of a Financial Crime strategy designed to drive, promote, and mature a strong Financial Crime...
-
Financial Crime and Risk
2 weeks ago
Manchester, United Kingdom AJ Bell Management Limited Full timeWe are now recruiting for an experienced Head of Financial Crime and MLRO to provide strategic direction for our established risk-based Financial Crime framework. This is a ‘hands on’ role and the successful individual will be responsible for the development of a Financial Crime strategy designed to drive, promote, and mature a strong Financial Crime...
-
Financial Crime and Risk
1 week ago
Manchester, United Kingdom AJ Bell Management Limited Full timeWe are now recruiting for an experienced Head of Financial Crime and MLRO to provide strategic direction for our established risk-based Financial Crime framework. This is a ‘hands on’ role and the successful individual will be responsible for the development of a Financial Crime strategy designed to drive, promote, and mature a strong Financial Crime...
-
Manager, Financial Management
1 month ago
Manchester, United Kingdom Cobalt Recruitment Full timeBlock Property Manager (Manchester) Location: Job Type: Permanent, (4 day working week) About Them: Cobalt are excited to be partnering with a market-leading property management firm dedicated to delivering exceptional services to both residential and commercial clients. The successful candidate will be responsible for overseeing both residential and...
-
Manager, Financial Management
1 month ago
Manchester, United Kingdom Cobalt Recruitment Full timeBlock Property Manager (Manchester) Location: Job Type: Permanent, (4 day working week) About Them: Cobalt are excited to be partnering with a market-leading property management firm dedicated to delivering exceptional services to both residential and commercial clients. The successful candidate will be responsible for overseeing both residential and...
-
Manchester, United Kingdom Program Manager, EMEAAPAC Full timeBased at any of our airports - Manchester, Stansted or East Midlands At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. At MAG, we recognise creating a...
-
Claims Processor
2 months ago
Manchester, United Kingdom Financial Claims Management LTD Full timeA great opportunity to join a long-established legal services business based in prestige city centre offices with huge growth plans for the coming 12 months. Our new Claims Processor roles perfectly suit individuals already working in the financial mis-selling / financial litigation field who are ambitious and seeking to advance their careers in this...
