IT Support Engineer
1 month ago
All applicants must currently reside in EMEA and no sponsorships can be offered for this position.
As the global leader in third party maintenance, our 2500 Park Place Associates provide support to 21,000+ customers in more than 154+ countries. We are proud to service 90% of Fortune 500 companies and 40% of Forbes 100 clients.
Our company’s strength and success are a credit to our Associates, and Park Place Life is how we communicate and deliver our culture internally. Park Place Life is about collaboration, responsiveness, diversity, and integrity, and represents everything that makes our company great and our culture unique.
A competitive salary
• A generous annual leave entitlement- 25 days, increasing by 1 day every 2 years of service up to 30 days
• Enhanced paternity & maternity pay
• Cycle to work scheme
• Electric vehicle scheme
• Health cash plan and private medical insurance including dental
• 4x Life assurance
• Access to Employee Assistance Program
The HPE Senior Advanced Engineer provides level three technical support on data center equipment and possesses specific original equipment manufacturer (OEM) product knowledge of server, storage, or network equipment. A “customer first” attitude is inherent in every engagement while regularly consulting and troubleshooting with field engineers, internal employees, and customers to solve issues escalated to Advanced Engineering. In addition, the senior advanced engineer is responsible for completing research reviewing and approving all relevant documentation and leading an NPI process for the release and support of new products to our third-party maintenance portfolio.
Provide remote HPE L3 technical support to field engineers and customer end users, via problem identification, troubleshooting, diagnostics, and repair strategy, through resolution.
• Manage the client and internal field teams’ expectations, exhibit excellent communication skills as well as securing client confidence in Park Place Technologies to maintain their equipment.
• Timely escalations of more complex technical issues to the Senior Advanced Engineers.
• Create curriculum including all material and deliver internal product training classes both in person and virtually.
• Develop new lab environments as required to support NPI, R&D and training.
• HP 9000, Integrity Servers, Nimble, StoreOnce, SuperDome, Synergy, StoreVirtual, StoreEasy, Moonshot, MSA, EVA, Apollo, Blade environments, and experience with Nickle scripts
• Ability to diagnose software vs hardware issues.
BONUS- Any HPE Certifications
7 to 10 years’ experience with system installation, upgrades, and hardware Field Replacement Unit (FRU) procedures of products assigned.
• Strong interpersonal and communication (verbal and written) skills required, including strong telephone etiquette.
• Bachelor’s Degree Required
Travel:
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