Information Technology Service Engineer

2 weeks ago


City of London Greater London, United Kingdom Wizard IT Full time
Wizard are looking for an experienced IT engineer to join the fast growing team.


The job will be based at our London office and there is a requirement for onsite work at clients sites.


The role will be a 50/50 split between office based work and onsite support across all our clients inside out outer London.

Working alongside the helpdesk and support the team dealing with day to day tickets

  • Monitoring all client infrastructure and troubleshooting any issues
  • Project resource working alongside the project lead
  • Infrastructure and Server maintenance
  • Supporting our global client based on the helpdesk
  • Logging and dealing with new tickets into the support system
  • Managing phone calls when customers call into the helpdesk providing them support directly
  • Remote and onsite troubleshooting and assisting end-users utilising our remote tools
  • Onsite support for all clients. Escalation path for the Level 1 engineers
Desirable helpdesk experience in an MSP

  • Networking (Basic understand of VLANs, firewalls, network switches). Configured networking equipment.
  • Office 365 experience including PowerShell and Exchange Online/SharePoint
  • Microsoft Azure experience (Creating VMs, Virtual Networks, Maintaining Infrastructure, AVD)
  • Microsoft Intune/Endpoint Manager (Intune Enrolment, Policies, Autopilot)
  • Microsoft M365 and Azure Certifications (MS-900 & AZ-900)


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