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Casework Team Leader, Money Management Service

1 month ago

Coventry, United Kingdom We Manage Jobs(WMJobs) Full time

Duties and responsibilities:

  1. To supervise, lead and develop a team of caseworkers. Identify relevant training and development requirements for caseworkers to enable quality assurance.
  2. To work closely with the services manager to implement clear processes within the service.
  3. To work proactively with all functions and team members within the money management service to ensure our clients receive a high quality service.
  4. To develop and maintain effective working relationships with key stakeholders of the service including local authority and statutory orgainisations.
  5. To ensure appropriate record keeping and data management for effective reporting internally and externally.
  6. To support the service manager in the preparation, and management of, the budgets for the teams in accordance with AUKC&W Financial Procedures Manual.
  7. To support the leadership team in the development and implementation of strategy.
  8. To ensure all team members are aware of and work within the health and safety policies and procedures for all services.
  9. To support the service manager with the implementation and monitoring of relevant policies and procedures for the staff and service users.
  10. To support the service manager to develop and implement plans and initiatives for the services that will lead to future improvements, including new and enhanced income streams.
  11. Ensure that all personal data is processed in accordance with the GDPR policy and procedure.
  12. To identify service improvements from customer feedback and other relevant evidence and recommend these through the line management structure.
  13. To represent Age UK Coventry and Warwickshire at appropriate meetings as requested.
  14. To adhere to all AUK&W policies with particular reference to staffing, health & safety, safeguarding and equality.
  15. To portray a positive image of the orgnisation both internally and externally, and set high standards of personal integrity and professionalism, leading by example.
  16. To undertake such other duties as may be reasonably required, consistent with the nature and grade of the post

This job description will be reviewed annually in line with appraisals.

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