Customer Experience and Training Manager

1 week ago


Co West Midlands, United Kingdom ERA Home Security Full time

Era part of Tyman UK & Ireland are seeking a proactive and dynamic Customer Experience Training & Development Manager, to develop and implement customer experience strategies that align with the companys overall goals. In conjunction with required stakeholders, scope, define and create 3 development frameworks based on competencies, systems, processes and product knowledge. Each framework should identify desired behaviours to be displayed at varying levels of performance.
Benchmark all customer service advisors, internal sales, smart CS & resolutions against developed frameworks.
Benchmarking performance & KPIs.
Work with the Customer Service Manager to agree performance KPIs for each individual & team.
Work with the Customer Service Manager to create input from resolutions process on customer servicesissues and track these against the KPIs.
Development & coaching plans.
Create individual development plans relevant to framework positioning, KPIs & performance. Create a regular coaching schedule spending time actively listening and coaching advisors, internal sales & resolutions with specific reference to the 3 frameworks and development plans.
Learning styles & training methods.
Work with relevant stakeholders to identify learning styles and ensuring training provided is relevant to identified styles.
Work with relevant stakeholders to develop varied product training materials and processes relevant to learning styles.
Proven experience of the development and implementation of a successful customer service training programme.
Excellent planning and analytical skills with experience/exposure to project management.
Here at Tyman UK and Ireland, our purpose is to transform the security, comfort, and sustainability of living and working spaces through our expert touch. Tyman UK and Ireland is one of three divisions within the Tyman Group which has over 4000 employees globally and facilities in 17 countries.
The Access 360 portfolio within Tyman provides a total manufacturing solution for roof, ceiling, wall and floor access products to the construction industry.
We are really looking for someone who is currently operating at this level in a similar role, however, linked to our value of never stop growing we are open to individuals who may be looking for their next career opportunity.



  • Co. West Midlands, United Kingdom ERA Home Security Full time

    Era part of Tyman UK & Ireland are seeking a proactive and dynamic Customer Experience Training & Development Manager, to develop and implement customer experience strategies that align with the companys overall goals. Ensuring that all customer communication channels are optimised and functioning, whilst playing a pivotal role in driving streamlined...


  • West Midlands, United Kingdom ERA Home Security Full time

    Era part of Tyman UK & Ireland are seeking a proactive and dynamic Customer Experience Training & Development Manager, to develop and implement customer experience strategies that align with the companys overall goals. Ensuring that all customer communication channels are optimised and functioning, whilst playing a pivotal role in driving streamlined...


  • West Midlands, United Kingdom ERA Home Security Full time

    Era part of Tyman UK & Ireland are seeking a proactive and dynamic Customer Experience Training & Development Manager, to develop and implement customer experience strategies that align with the companys overall goals. Ensuring that all customer communication channels are optimised and functioning, whilst playing a pivotal role in driving streamlined...


  • Co. West Midlands, United Kingdom Acacia Training Full time €30,000

    Job Description Company Overview: Join our dynamic team at Acacia Training, a leading training provider dedicated to empowering learners through high-quality education and professional development solutions. With a focus on innovation and excellence, we strive to equip both our learners and employers with the knowledge and skills they need to thrive in the...


  • Wolverhampton, West Midlands, United Kingdom ERA Home Security Full time

    Era part of Tyman UK & Ireland are seeking a proactive and dynamic Customer Experience Training & Development Manager, to develop and implement customer experience strategies that align with the companys overall goals. Ensuring that all customer communication channels are optimised and functioning, whilst playing a pivotal role in driving streamlined...


  • West Bromwich, West Midlands, United Kingdom Acacia Training Full time €30,000

    Company Overview: Join our dynamic team at Acacia Training, a leading training provider dedicated to empowering learners through high-quality education and professional development solutions. With a focus on innovation and excellence, we strive to equip both our learners and employers with the knowledge and skills they need to thrive in the health and...


  • Co. West Midlands, United Kingdom HAYS Full time €24,000

    Customer Service Advisor job, permanent job in Kingswinford £24000 annual salary. You will be joining an established, dynamic and successful organisation in the Kingswinford area for a role in their Customer Service Function. You will be a key point of contact for customers and support the sales function with administrative duties. Processing orders by...

  • Manager in Training

    2 weeks ago


    Co. West Midlands, United Kingdom Brightsmith | B Corp™ Full time

    Job Description Leadership opportunity for a Head of Embedded Firmware with a core focus on developing ev charging products. You will lead a team of embedded engineers in the successful development and launch of new and innovative charging hardware products. Specifcally looking at New Product Development (NPD) taking projects through initiation, design,...

  • Sales Executive

    1 month ago


    Co. West Midlands, United Kingdom Acacia Training Full time €30,000

    Company Overview: Join our dynamic team at Acacia Training, a leading training provider dedicated to empowering learners through high-quality education and professional development solutions. With a focus on innovation and excellence, we strive to equip both our learners and employers with the knowledge and skills they need to thrive in the health and...

  • Sales Executive

    4 weeks ago


    Co. West Midlands, United Kingdom Acacia Training Full time €30,000

    Company Overview: Join our dynamic team at Acacia Training, a leading training provider dedicated to empowering learners through high-quality education and professional development solutions. With a focus on innovation and excellence, we strive to equip both our learners and employers with the knowledge and skills they need to thrive in the health and...

  • Sales Executive

    3 weeks ago


    Co. West Midlands, United Kingdom Acacia Training Full time €30,000

    Job Description Company Overview: Join our dynamic team at Acacia Training, a leading training provider dedicated to empowering learners through high-quality education and professional development solutions. With a focus on innovation and excellence, we strive to equip both our learners and employers with the knowledge and skills they need to thrive in...

  • Trainings manager

    1 week ago


    Co. West Midlands, United Kingdom Grantrow Ltd Full time €400

    Grantrow Recruitment are looking for a - Commissioning Manager in Walsall Benefits of a Commissioning Manager ~20 days annual leave ~ Extended Christmas and bank holidays ~ Company pension ~ Parking on site ~ Competitive Salary Details of a Commissioning Manager Hours of work: 37 hours Monday to Friday Duration: Temp on Going Location- Hybrid...


  • Co. West Midlands, United Kingdom Halfords Group PLC Full time £30,000

    Apply now Job no: Work type: Full time Site: Redditch Categories: Central Support Location: Worcestershire Salary: Up to £30,000pa commensurate with experience Business Area: Halfords Support Centre Job Purpose The Group Contact Centre Training and Development Lead will be an important part of the Change & Transformation team. You will lead...


  • Co. West Midlands, United Kingdom 24-7 Recruitment Services Full time €36,000 - €38,000

    Customer Service Manager- Birmingham Working with a prestigious clothing company based in the Erdington B24 Birmingham Area who are looking for an experienced Customer service Manager to join the team at an exciting time. You will be based at their modern head office working within an enthusiastic well-established team. We are looking for a dedicated,...


  • Co. West Midlands, United Kingdom Harnham Full time €55,000

    Customer Insight Manager Solihull, 2 days a week on-site Up to £55,000 plus good benefits! The Company: Joining the 2nd largest banking group in Europe, going through a big transformation of driving data through internal teams. They are looking to bring in a Customer Insight Manager to drive this and focus on the analytics. Reporting into the Head of...


  • Co. West Midlands, United Kingdom Harnham Full time €55,000

    Customer Insight Manager Solihull, 2 days a week on-site Up to £55,000 plus good benefits! The Company: Joining the 2nd largest banking group in Europe, going through a big transformation of driving data through internal teams. They are looking to bring in a Customer Insight Manager to drive this and focus on the analytics. Reporting into the Head of...

  • Laser Operators

    4 weeks ago


    Co. West Midlands, United Kingdom ACR Recruitment and Training Ltd Full time

    ACR Recruitment and Training Ltd are looking for a skilled laser operator/setter to join our client based in Warwick on a permanent basis, press experience an advantage but not essential. To apply for this position you will have proven working experience of operating and setting either Trumph/Byastronic or Armarda laser with a tower.

  • Laser Operators

    4 weeks ago


    Co. West Midlands, United Kingdom ACR Recruitment and Training Ltd Full time

    ACR Recruitment and Training Ltd are looking for a skilled laser operator/setter to join our client based in Warwick on a permanent basis, press experience an advantage but not essential. To apply for this position you will have proven working experience of operating and setting either Trumph/Byastronic or Armarda laser with a tower.

  • Laser Operators

    2 weeks ago


    Co. West Midlands, United Kingdom ACR Recruitment and Training Ltd Full time

    ACR Recruitment and Training Ltd are looking for a skilled laser operator/setter to join our client based in Warwick on a permanent basis, press experience an advantage but not essential. To apply for this position you will have proven working experience of operating and setting either Trumph/Byastronic or Armarda laser with a tower.


  • Co. West Midlands, United Kingdom Alexander Steele Recruitment Full time

    Customer Account Manager Alexander Steele are working exclusively with a globally successful alcoholic spirits business. The business have a portfolio of market leading brands, and they are enjoying a significant period of growth. They are expanding their On Trade sales team. Field Based – West Midlands & Cotswolds Up to £40k + car allow + 20% bonus...