CRM Projects

4 weeks ago

Graig Penllyn Vale of Glamorgan, United Kingdom yolk recruitment Full time

Head of CRM
Yolk Recruitment are proud to be partnered with a leading, multi award winning FinTech organisation to hire an experienced Head of CRM. This is a new role within the organisation offering huge scope for development and the opportunity to sculpt and develop a team.
In this pivotal role, you will spearhead the development and implementation of strategic CRM initiatives, driving commercial success and enhancing customer experiences. You'll be data driven and an excellent communicator and leader, someone who enjoys collaborating with other internal teams to work towards the organisational goals.
Leading the CRM team in developing comprehensive strategies to achieve business goals and drive commercial objectives.
Overseeing the delivery of targeted, multi-channel CRM campaigns that engage customers and deliver measurable results.
Collaborating with the Data Team to leverage customer insights and segmentation models for personalised communications.
Evaluating CRM requests from stakeholders and assessing commercial viability to support key strategic projects.
You'll have proven expertise in CRM, with a track record of driving commercial results, preferably within Fintech, Financial Services or another legislated environment (although industry experience is not a deal breaker)
You'll have a broad knowledge of CRM platforms, marketing automation, and data management.
You'll have excellent planning and organizational skills, with the ability to work in a fast-paced environment.
24 days holiday per year, plus bank holidays, plus additional day per year up to 28 days
~ Holiday buy/sell options (up to 5 days per year)
~ Annual bonus (up to 20 % of annual salary)
~ Hybrid/remote/flexible working
~ Flexible start and finish times
~ Private Medical Insurance
~ Half a day off on your birthday
~ Company Pension Plan - up to 6% Matched contributions
~ Access to health and wellbeing benefits
~ Social committee and staff events throughout the year
~ Free office gym
~ Collaboration space and games room

This organisation offers a lot of flexibility around flexible/hybrid working, however, your presence will be needed at the office in Cardiff at least 1 day per week.

We also offer a referral scheme so if you know of someone who you think could be a good fit for this position, please get in touch.
Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)' #J-18808-Ljbffr

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