Senior Account Manager Member Engagement
2 weeks ago
ClarusONE Sourcing Services, LLP, provides strategic generic pharmaceutical services for both Walmart Stores, Inc. and McKesson Corporation. Its’ mission is to enable access to affordable medicines, which it has successfully been doing since its inception in 2016.
ClarusONE is a joint venture between Walmart and McKesson, two of the top 10 biggest corporations in the USA, according to the Fortune 500 list. They have more than two decades of history working together to improve the quality and lower the cost of pharmaceutical care to patients. This partnership leverages McKesson’s demonstrated strength and expertise in global pharmaceutical sourcing in conjunction with Walmart’s strength and commitment to delivering leading health and wellness services to their customers.
ClarusONE Sourcing Services is headquartered in London and prides itself on its can-do attitude that has ensured millions of Americans pay less when buying generic pharmaceuticals every day.
Job Title: Senior Account Manager, Member Engagement
Location: London, United Kingdom
Supply chains that maximise added value work end to end, not in multiple silos. The Key Account Manager is a crucial role in ClarusONE to ensure that the buy-side and the sell-side are working in alignment, as the role acts as the main point of contact for the Member and is responsible for managing the interface between the Member and ClarusONE.
The Key Account Manager will manage all Member matters, will anticipate the Member needs, will work across ClarusONE by sharing all relevant information, will ensure deadlines for the Member are met and will facilitate how value is maximised for the Member. This role is responsible for developing the relationship between ClarusONE and the Member while serving as the liaison to drive strategic alignment between buy-side and sell side activities for Generic medicines. In addition, the role will be responsible for developing a deep understanding of the members strategic needs, routinely reviewing market and industry dynamics and working cross functionally within ClarusONE and with the member.
The role will work closely with the sourcing team to ensure sourcing strategies evolve to meet the member and their respective customer needs as well as identify and support with channel specific initiatives/strategies. The role will work with the VP Member Engagement to ensure there is a structure and framework for managing the account planning cycle and activities with the member. The aim to ensure the member needs and expectations are met and align to our internal priorities and business goals. They will assume responsibility to lead a quarterly business review with the right stakeholder group and work with the ClarusONE leadership to prepare all necessary material and align with key stakeholders from across the business. The Key Account Manager is a critical role in the Member Engagement function and will continuously look to drive operational efficiencies between ClarusONE and its Members.
The position requires strong client management, commercial acumen, negotiation, strategic thinking, interpersonal and relationship management skills, as well as problem-solving and the ability to identify opportunities with a focus on procurement, services, supply chain, and sales.
Responsibilities:
• Developing a solid and trusting relationship between Member and ClarusONE;
• Developing a complete understanding of the Member needs by channel, to ensure that the work of ClarusONE will meet the Member’s goals in the short, medium and long term. The multiple channels for McKesson will require the role holder to interface with various different touch points in the McKesson business;
• Establish and operate within the agreed account management framework, oversee QBR’s as well as manage the annual Member strategic joint planning process to identify strategic initiatives, review ways of working and develop mutual performance and growth objectives;
• Engage in frequent strategic planning meetings aimed to align buy-side and sell-side strategies to better meet Member’s evolving needs and increase Member profitability;
• Coordinate activities to exceed assigned targets for growth and deliver on the strategic objectives set and facilitate solution development efforts that address Member wants/needs; this will include future growth initiatives and the relevant segmentation of the existing portfolio to ensure alignment on what role each of the key molecules plays in maximising its performance;
• Evaluate the performance of any Member initiatives to ensure that learnings are identified and any corrective actions are proposed for further improvement;
• Line management of the Account Manager, Rite Aid associate;
• Ensure the development of internal processes so that ClarusONE is proactively identifying issues on behalf of the Member and addressing them on a timely basis;
• Ensure that relevant Member information is cascaded to all of the relevant internal teams at ClarusONE;
• Planning and presenting reports on a periodic basis that covers Member progress, goals, and quarterly initiatives to share with team members and other stakeholders;
• Continuously seek to drive operational efficiencies between Member and ClarusONE. Support resolution of Member operational issues and develop plans to align sourcing activities within ClarusONE;
• Maintain high customer satisfaction ratings
• Develop a deep understanding of the generic industry. (The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties.)
Requirements:
Education/Experience:
• Bachelor’s degree; preference for Finance, Economics, Business or similar
• Preference for Masters in Business Administration
• Minimum of 8 years of experience in account management, sales, sourcing, business development or product management
• Pharmaceutical experience preferable
Knowledge/Skills:
• Key account management, sales of business development experience
• Strong proficiency in MS Excel and/or Access with a solid background in data extraction and manipulation techniques.
• Well organized, process and team-oriented with the ability to prioritize quickly.
• Excellent communication skills and able to work with all levels of management and internal/external customers to get results quickly – able to communicate decisions and recommendations to stakeholders in a high-pressure environment.
• Highly motivated self-starter: ability to initiate and manage work with sense of urgency.
• Ability to effectively deliver “bad news” and manage conflict to successful resolution.
• Ability to perform in a fast-paced, results driven environment that is constantly changing.
• Ability to build and maintain long term relationships.
• Willingness and ability to attend regular after-hours events and attend 3 to 5 international industry conferences per year.
• Formal training in negotiations and/or demonstrated experien
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