Service Desk Analyst

4 weeks ago

Kidlington Oxfordshire, United Kingdom Matchtech Full time

IT Technical Support Analyst
Full Time
Our company is a leading helicopter manufacturer and operates from Oxford, serving as Britain's civil helicopter hub.
Our in-house engineering capabilities encompass design, customisation, installation, flight-testing, and certification, alongside technical support, maintenance, training, and spares supply for both civil and military applications.
As an IT Technical Support Analyst, you will be responsible for performing first-line technical activities related to the installation and support of computer and associated equipment, ensuring seamless operations within the company with minimal disruptions.
You will serve as the primary point of contact for all help desk requests and incidents.
Providing face-to-face, telephone, and email support.
- Supporting telephone systems and configuring telephone handsets.
- Assisting with audiovisual equipment, projectors, and video conference facilities.
- Managing issue resolution, problem-solving, service requests, and changes through the help desk tool.
- Conducting audits of computers to ensure software authorisation and licensing compliance.
- Maintaining an inventory/database of IT hardware and software.
- Liaising with third-party IT support companies and vendors.
- Strong expertise in supporting Windows-based PCs and servers.
- Previous experience in a first-line support role.
- Proficiency in Windows Desktop (Enterprise), MS Office & MS Products, and Google G-Suite.
- Familiarity with Windows Server, MS Exchange, Firewalls (Checkpoint, PALO ALTO), Active Directory, Networking, Telephony, IT Security, Vitalisation (VMware), MDM Platforms, and Mobile Phone Support (iOS & Android).
Education, Qualifications, or Training
- A qualification in IT (A+ or MCSE).
- Proven experience in a technical support environment.
- Degree in computer science or related field.
- Working knowledge of other IT operating systems.
- Data Protection
By submitting your CV or application, you consent to us using and storing information about you for monitoring purposes related to your application or future employment. We are committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief.
This job requires awareness of potential compliance risks and a commitment to acting with integrity as the foundation for our company's success, reputation, and sustainable growth.
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