Dynamics CRM Specialist

4 days ago


StainesuponThames Surrey, United Kingdom BUPA Full time €24,500 - €26,000

Customer Complaints Specialist
Customer Complaints Specialist
Permanent, Full Time (37. Hybrid home and office working options available once signed off - This is not a fully remote working position
We're a team that's passionate about leading the healthcare insurance market and improving wellbeing for all.
Delivering care that our 2.Day-to-day, you'll investigate escalated complaints and weigh up the evidence to decide a fair outcome for the customer. This will include speaking to customers, listening to calls, reviewing documents, and referring specialist subject matter - such as medical reports - to appropriate teams for assessment.
If we've done something wrong, you might need to apologise to a customer, pay a claim or offer some compensation - and you'll be responsible for choosing the right option.
Once you've finished investigating, you'll speak to customers on the phone to deliver your resolution and follow up with a letter to confirm the details.
You must have past experience of dealing with complaints and knowledge of the Ombudsman Services and industry regulators.*
You'll be working in an FCA-regulated environment so past experience of handling complaints and providing great customer service is essential.
Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts
We're a health insurer and provider. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa", we chion diversity, and we understand the importance of our people representing the communities and customers we serve. As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. Full time



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