2nd Line Support

2 weeks ago


Brixworth Northamptonshire, United Kingdom Lucid Connect Ltd Full time

2nd Line Support Engineer
Brixworth, Northamptonshire – Permanent

Lucid Connect have an exciting new opportunity to join a market leading IT solutions provider covering enterprise clients across the EMEA region.

Due to ongoing promotions and team expansion, a 2nd Line position has arisen to join a truly fantastic team that provides the highest level of support to provide support and be involved in upgrade projects for a dedicated customer.

customer site, working on behalf of a Managed Service Provider who support their Client with any and all IT requirements they require to enhance their technical capabilities and support daily operations.

We are looking for a candidate that has excellent technical and interpersonal skills with experience working for a IT solutions provider previously in a 2nd Line Support Engineer role supporting external customers.

At least 24 months previous IT support experience in a 2nd Line capacity
Experienced troubleshooting Microsoft Applications, Azure, Active Directory, Office 365, Group Policy
Windows 10/11 Operating Systems / Apple and Android mobile operating systems
Ability to install and configure hardware, software and operating systems, Laptop/Desktop break fix
Proficient in basic networking, TCP/IP, switching and administration, DHCP / DNS
Good understanding of PC hardware set-up and configuration

A Driving Licence is Essential & a DBS Check will be required

Microsoft Professional Certifications
ITIL Foundation


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